What are the responsibilities and job description for the Customer Success Specialist III - Public Safety position at City and County of Broomfield?
The City and County of Broomfield IT Department’s purpose is to strengthen trusted partnerships with our community that guide innovative, secure, and sustainable technology solutions.
Do you want to be part of a high-achieving IT team? The IT team at the City and County of Broomfield is a tight-knit group and we're passionate about what we do. If you thrive on providing exceptional customer service, flexing your technical skills, and working collaboratively with a highly motivated team, then the Customer Success Specialist III - Public Safety position may be right for you. The Customer Success Specialist III - Public Safety position performs a variety of advanced technical computer systems administration and support tasks focusing on long term problem resolution including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting PC hardware, operating systems, software applications, peripherals, and communication devices for the City and County of Broomfield with a focus on Public Safety systems, hardware and software.
About Us:
The IT department is made up of 41 staff in 6 divisions (GIS, DevOps, Customer Success, Project Management, Cybersecurity, and Administration) and is responsible for guiding and governing City and County technology focused on business solutions, reliability, innovations, and customer satisfaction. The department is responsible for providing:
Strong leadership and vision to support the technology goals and objectives of a diverse, growing community based on solid partnerships with departments
Reliable and secure infrastructure
Responsive and knowledgeable support for business and enterprise technology systems, network services, and desktop support services
Protection of the confidentiality and preservation of the integrity of the City’s data
Robust and scalable telecommunications systems
Robust GIS environment that allows users to organize, visualize, and analyze different layers of data
The IT leadership team fosters and encourages employee development and growth; offers a flexible, hybrid work schedule; provides a cooperative, collaborative, and FUN team environment; and appreciates and celebrates the team’s accomplishments.
City and County of Broomfield Total Compensation Package
Hiring Range: $35.47 - 47.99 / hr | Free Recreation Center Pass (Gym & Pool) |
14 days paid vacation 10 sick days per year 12 paid holidays | Medical, dental, & vision insurance |
6% employer retirement match | Wellness discount on insurance premiums available |
Working Hours/Location:
Monday-Friday 8am-5pm
24x7 on-call rotation
80% in-office work and 20% work from home or approved remote work location
Anticipated Hiring Timeline:
Application Review: 3/3/2025
Video Screening Interview: 3/5/2025
Virtual Panel Interview: 3/17/2025
Finalist Interview Onsite: 3/21/2025
Projected start date: 4/9/2025
(The following statements are illustrative of the essential functions of the job. The City and County of Broomfield retains the right to modify or change the duties or responsibilities and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)
Perform advanced level PC hardware, peripheral, public safety communication device, and software support in a network environment with a focus on Public Safety systems.
Assist in the management of technology inventory including replacement of equipment and components
Manages IT tickets from Police Department stakeholders for hardware, software, and peripheral issues and brings in team and vendors as needed for resolution.
Collaborate with Police Department stakeholders and IT team to facilitate the review and prioritization of public safety hardware and software problems and issues to ensure timeline and accurate resolution.
Work closely with other advanced support team members and vendors to implement and review proactive monitoring to achieve predictable, reliable and stable service function
Collaborates on requirements gathering, review, and evaluation of new or replacement hardware and peripheral equipment including technical needs for the vehicle fleet.
Works closely with other IT staff in the support of PC hardware, peripheral, and software including the ‘Application Administrator - Public Safety’ for software/application troubleshooting.
Education
Associate's Degree or 60 semester hours from an accredited college or university in the fields of IT, Computer Sciences, Business Administration, or a similar field.
Preferred Certifications: CompTIA A , CompTIA Network , CompTIA Linux , CompTIA Security , ITIL Foundation
Experience
4 years experience required in supporting all Google and/or MS operating and desktop environments in a professional business environment including experience in troubleshooting and maintaining hardware, desktop software, and applications in a networked environment and experience with troubleshooting laptop and desktop PCs running the Windows Operating System (Windows 7, Windows 10, Windows 11)
Experience in configuring, troubleshooting, and supporting Police Department/Public Safety systems and technology (hardware and software) is preferred.
Years of related experience may be substituted for required education, however education cannot be substituted for the necessary work experience. Candidates must meet the minimum required years of work experience.
NECESSARY SPECIAL REQUIREMENTS: - Must possess and maintain a valid driver’s license and safe driving record for continued employment. Applicants must, as a condition of employment, pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background checks including local police check and sex-offender check, and driving record check, and CBI and FBI fingerprinting checks.
(The work environment characteristics and physical demands described here are representative of those a person encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities and neuro-differences to perform the essential functions.)
The noise level in the environment is moderate.
Work is generally scheduled Monday through Friday although special needs may require Saturday, Sunday, holiday and evening hours.
Work is 80% on-site and 20% remote work
On-call responsibilities are rotated as needed.
May be exposed to the risk of electrical shock if proper safety and operating procedures are not followed.
While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
Occasionally required to reach with hands and arms, and stoop, kneel, crouch, or crawl. Physical demands are described as light (exert up to 20 lbs. of force occasionally and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.)
Daily tasks may require sitting at a computer for several hours.
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus, color vision, and peripheral vision.
Salary : $73,778 - $99,819
