Community-Based Care Coordinator

*This is a grant funded position*


General Statement of Duties

Crisis Diversion Community-Based Care Coordinator assists the Butte-Silver Bow Health Department by coordinating and facilitating community-based care for individuals.   This role involves assessing clients' needs, connecting them with appropriate mental health, social services, and healthcare resources.   The coordinator works closely with community partners, promotes the department’s mission and programs, and ensures clients receive timely and effective care to enhance their well-being.

Distinguishing Features of the Class

Community Based Care Coordinator works with eligible clients based on Medical Necessity as defined by the grant to coordinate services and referrals and track clinical outcomes. The care coordinator will play a unique role in bridging the gaps between mental health services and primary healthcare, acting as a point of contact for patients navigating a complex behavioral health system.Essential Job Functions

• Coordinating and implementing care plans
• Advocating on the client’s behalf
• Facilitating access to needed services
• Guiding clients through community resource options
• Assisting clients in reducing barriers to community integration
• Document care coordination activities in a timely manner
• Attend and be trained in trauma informed care, de-escalation strategies, harm reduction and other required trainings.
• Other duties as assigned.

Skills for Success

1. Strong verbal and writing skills, also detailed oriented.
2. Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint
3. Responds with flexibility to changing needs. 
4. Manages multiple tasks and deadlines.
5. Adhere to the Health Department of Code of Conduct
6. Lived experience

Working Conditions While Performing Essential Functions

• Work performed in the community is sometimes subject to conditions that range from inclement weather to dangerous conditions, such as snow/ice, cold, heat, noise, wetness/humidity, vibration, sudden temperature changes, and poor illumination at the job site or due to travel on the job.
• Travel to and from locations may subject worker to increased risk of driving hazards. Community locations may subject worker to communicable diseases, insects and other disease vectors, toxins, hazardous materials, chemicals, and animals. 
• In all settings, employees in this classification may occasionally need to relate to members of the public who exhibit challenging, atypical, or hostile behaviors and/or communication.
• Visual ability must be sufficient enough to read typewritten documents and computer screens and operate a vehicle.

If unable to demonstrate these abilities based upon a standardized, objective assessment by Butte-Silver Bow’s occupational health professional, all reasonable accommodations will be made, in compliance with the Americans with Disabilities Act and any other applicable federal and Montana law.

Reports to:  Health Promotion & Accreditation Coordinator
Directs Work of: Community Based Care Coordinator



Additional Knowledge, Skills, and Abilities

• Attendance/Punctuality: Ability to be on time for work and attend mandatory meetings/in-services.
• Communication: Ability to convey ideas and information in both oral and written forms; ability to provide information on a timely basis that is concise and easily understood by others: legibility and accuracy of documentation.
• Cooperation: Attitude toward work and the spirit in which assignments are accepted, discipline, and contributions as a team player.
• Courtesy: Ability to cooperate with others to get the job done; courtesy toward clients, visitors, co-workers, and peers.
• Dependability/Accountability: Degree to which employee accepts responsibility for defined duties; participates in planning for coverage during absences and follows through with agreed-upon tasks and goals within agreed-upon time frames. 
• Energy: Enthusiasm for work, degree of commitment to organization philosophy.
• Initiative: Ability to be self-starter, demonstrates creativity and offers constructive suggestions/solutions for problem-solving, and performs well independently.
• Judgement: The degree to which the proper number of facts, commensurate with the problem, is gathered before a decision is made, ability to use discretion and reasoning in problem-solving, appropriateness of decisions.
• Planning/Organization: Ability to identify any issues, set priorities, act efficiently and use resources.
• Professionalism: Ability to maintain stable performance and behavior when faced with opposition, pressure and/or stressful conditions; ability to demonstrate a non-judgmental attitude and acceptance of patients whose moral, religious or cultural beliefs differ from one’s own; adherence to agency policies and procedures; can independently resolve interpersonal conflicts and uses proper chain of command; exhibits discretion and maintains patient confidentiality while discussing patient information only with those directly involved with the patient’s care and welfare.
• Productivity: Ability to meet organization’s expectations regarding performance in job area; ability to manage time efficiently. 
• Technical Skills: Maintains and applies the knowledge and technical skills necessary to fulfill the position requirements per skills, inventory self-assessment and professional staff competence assessment (if applicable).
• Use of Time: Uses work time appropriately for the job; not for personal business.

Acceptable Education, Experience and Training

• Bachelor’s degree in social work, health, psychology, or a related field. 
• A combination of education and experience may be considered.
• Strong communication and interpersonal skills (i.e., non-judgmental, objective, reflective, empathic, patient, tactful).
• Ability to establish rapport with client(s) and empower them by building on their strengths.
• Experience advocating on behalf of individuals and navigating health care and social services. 
• Strong organizational and record-keeping skills.
• Computer skills, including email, Microsoft programs, and various database systems. 
• National Incident Management System (NIMS)/ Incident Command System (ICS) 100, 200, and 700 certifications within six months of employment.

Required Special Qualifications

• Valid Montana driver’s license, a current certificate of vehicle insurance, and access to reliable transportation to all assigned work locations. 
• Must be a resident of Butte-Silver Bow during employment, according to Butte-Silver Bow Ordinance.  See below.

“2.08.010 Residence during employment.
From and after October 1, 1979, all employees of the local government of Butte-Silver Bow shall be bona fide residents within the boundaries of Butte-Silver Bow during the period of their employment by the government of Butte-Silver Bow.
(Ord. 85 § 1, 1979)”

This job description is a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities.  Tasks and duties of the employee may differ from those outlined above.

The City-County is an Equal Employment Opportunity Employer. It does not discriminate on the basis of race, color, religion, sex, age, national origin, physical disability, or veteran status.

Salary : $20