What are the responsibilities and job description for the Administrative Support Assistant V position at City and County of Denver?
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces and equitable policies & procedures.
Become a Library Assistant V (Lead Clerk) in Borrower Services at Denver Public Library’s Central Library! This is an exciting opportunity to join our team in delivering Denver Public Library’s values of Connection, Curiosity, Equity, Stewardship and Welcoming to downtown dwellers and commuters. As a team lead in Borrower Services, you will serve on the front lines as the face of library circulation as well as behind the scenes as the hub for materials processing for the entire library system.
Situated in the Golden Triangle Creative District at the heart of Denver’s Civic Center, the Central Library is a busy and active community center celebrating curiosity, innovation, education, and empowerment for the surrounding neighborhoods. Our location and volume of materials offer a chance to experience the exciting pace of a large urban library with many opportunities to explore and grow.
About the Role :
You’ll be spending much of your time at customer-facing service points, interacting with a diverse population using a trauma-informed lens and creating a welcoming library space where all are free to explore and connect. You’ll create positive experiences for library customers and for your team by modeling excellent customer service, serving as an expert on circulation policy and procedure, tackling customer escalations, and helping improve system wide processes.
You’ll use library technology and other mechanical tools to efficiently process and route library materials with accuracy and attention to detail while working on continuous process improvement, especially those relating to circulation. You will act as a liaison to other departments and support a workgroup of other Leads across the organization.
You’ll grow as you support the library's goal of being a learning organization by developing and implementing circulation-focused training. By communicating effectively about issues and initiatives with customers, staff and Administration, you’ll help recognize your colleagues’ strengths and contributions and foster relationships with colleagues throughout DPL.
About You :
An unparalleled attention to detail and excellent organizational
Leadership experience within a team or work group, and / or a track record of personal advancement or increasing skill development within previous roles
Strong computer and technical skills with interest in adopting new systems
Ability to multitask and meet deadlines, establishing and managing multiple priorities at a time with the ability to pivot when necessary with a sense of urgency
Ability to model a positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor
Ability to creatively solve problems and handle stressful situations in a positive manner
Motivation to create and maintain positive staff and customer relationships with a diverse group of people and to thrive in a collaborative work environment
Interest in exploring and innovating
Enjoy learning and sharing practical skills with others
Skill in interpreting, communicating and presenting information to a diverse audience with experience explaining services to customers of varying ages and education levels
A desire to give and receive constructive, timely feedback
Skill in cash and credit card handling and making simple mathematical computations
Ability to thrive in a fast-paced, active work environment with constant public contact and an atmosphere of change
A second language fluency is a definite plus!
Other Things You Should Know :
The Central Library is located in a busy metropolitan area and there is no free parking available. Employees are eligible for the City of Denver’s EcoPass for free and easy access to public transportation.
The schedule will be determined by the needs of the department and will include evening and weekend hours. Current working hours are Sundays through Thursdays, but are subject to change as library hours expand.
This position could be reassigned temporarily or permanently to another branch or location based on system wide staffing needs.
MINIMUM QUALIFICATIONS :
Education requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement : Three (3) years of clerical experience which must include two (2) years of experience at the level of Administrative Support Assistant III.
Education / Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirement.
License / Certifications : By position, requires certification or licensure related to area of work at the time of application or by the completion of probation.
Licenses and certifications must be kept current as a co ndition of employment
About Everything Else
Job Profile
LC1540 Administrative Support Assistant V
To view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
Unlimited
Library Hiring Range
23.33 - $29.16
Starting Pay
23.33-$29.16
Agency
Denver Public Library
Assessment Requirement
For information about right to work, click for English or for Spanish.
Salary : $23 - $29
