Airport Emergency Dispatcher (Public Safety Communications Center) - Denver International Airport

About Our Job

Are you an aviation enthusiast? Do you enjoy working in fast paced environments? Ready to make an impact dispatching first responders to emergency situations? Our is dynamic and located at the 3rd busiest airport in the United States. In 2023 we handled over 220,000 phone calls and 7 million radio transmissions!

Our Communications Center is the heartbeat of our operations.You'll be at the forefront of our operations, operating a multi-line phone system helping customers, and solving problems that developin the ever-changing dynamic environment of the Communications Center. You will be the first point of contact and lifeline between emergency calls and First Responders. Your ability to multitask while problem solving on the fly is crucial to effectively communicate and be “the calm” during emergency situations.

Remember that working in a 911 Communications Center is a vital role that directly impacts public safety. If you’re interested in this field, please and apply directly to make a difference!

What We Offer

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $30 to $35 per hour . We also offer generous for full-time employees which include but are not limited to :

Medical Plans, Dental, Vision Insurance

Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan

PTO (over 3 weeks in your first year) and 12 paid holidays

Yearly Merit Increase

STD, LTD, HSA, FSA, Life Insurance

CARE Bank, Family Leave Benefits

Employee Assistance Program, Employee Volunteer Program

Tuition Reimbursement (up to $2000 / year), We Qualify for Student Loan Forgiveness Program

Learning and Development Opportunities; Courses and Career Development Resources

EcoPass (unlimited free RTD bus / train rides)

What You’ll Do

Denver International Airport (DEN) is hiring an Airport Emergency Dispatcher (AED) to join our Communications Center team. The AED job responsibilities encompass the following :

Call Taking

Obtains complete, accurate and appropriate information from calling party

Communicates effectively with various types of callers (emotionally upset, abusive, nuisance, non-English speaking, TDD, intoxicated, mentally unstable, speech-impaired, children, elderly)

Summarizes (in written form) incidents, descriptions and other information obtained from callers using clear, concise and appropriate language in an organized, complete and accurate manner

Providing Information

Determines what information, if any, should be provided to the public, other agencies, and the media

Explains departmental policies and procedures, and legal processes to the public, other agencies, and the media

Advises citizens of appropriate actions to take in various emergency and non-emergency calls for service

Dispatching

Determines appropriate personnel and resources to dispatch to incidents

Communicates effectively with field units, verbally and in written form (e.g., broadcasting, receiving, and exchanging information).

Directs and coordinates appropriate field unit response

Initiates and coordinates allied agency response, when appropriate

Monitors, coordinates, and accurately updates status information regarding field units and incidents

Using Resources and Equipment

Uses appropriate automated databases (e.g., vehicle, criminal history, driver license, wants and warrants, stolen property, gun, and various specialized data bases) and reference materials (codes, wanted lists, directories, manuals, etc.) to obtain or accurately update information

Use NCIC / CCIC to run clearances and provide return information to officers

Uses telephone system and related equipment, radio broadcasting equipment (Harris radio system), closed circuit television equipment, alarm monitoring system, and / or computer-aided dispatch (CAD) system properly when receiving and dispatching calls for service

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

It takes a unique person to meet the demands of public safety communications. It requires having to do several things at once, sometimes during life-threatening situations. A slow or improper response to a call can results in serious injury or further harm. The position requires maintaining composure, and keeping emotions in check, even in very difficult and emotionally charged situations. We’re looking for an individuals who enjoy being a part of a team; being able to work well independently and work successfully with others.

We are looking for candidates that can perform effectively under adverse conditions, 'bounce back' from negative situations, perform duties under extreme pressure without delay, conduct themselves ethically and morally, have the ability to listen while at the same time perform various tasks, and operate dispatching equipment. You will work in a 24 / 7 / 365 Public Safety Answering Point that operates in a high visibility and accountability environment, interacting with many different people on a daily basis, often at the same time.

In addition, we are looking for candidates with some or all the following experience :

One or more years of experience in an emergency services environment

One of more years of experience in a Public Safety Answering Point (PSAP)

Highly proficient with multiple computer programs and using those simultaneously

An understanding of airport related geography and surrounding jurisdictions

Willingness to obtain communications Training Officer (CTO) certification (APCO, NENA, or PSAP agency developed)

Willingness to obtain completion of basic public-safety telecommunication training course (APCO, NENA, or PSAP agency developed)

Willingness to obtain ICS 100, 200, 700, and 800

Flexibility to work first, second and third shift

Required Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications :

Education : Requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience : Two years of public contact experience dealing with individual problems and applying policies, procedures, and / or legal guidelines; or two years of experience in call taking or dispatching for emergency services

Equivalency : Additional appropriate education may be substituted for the minimum experience requirements

Licensure : Must pass an initial pre-security clearance screening to obtain an OSN (Operator Security Number) from CBI (Colorado Bureau of Investigation) through successful completion of a certification as a condition of employment. Must take and pass an online test every two years to maintain certification. Requires a valid Driver License at the time of application. Licenses and certifications must be kept current as a condition of employment.

FBI Background Check

FBI criminal backgroundcheck is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictionsand / or moving violations to maintain this clearance andbe eligible for continued employment. By position, a pre-employment physical / drug test may be required.

Shift Work, Snow Duties, and Emergency Incidents

This position does require shift work as DEN is a 24 / 7 / 365 operation (includes nights, weekends and holidays). Mandatory extended / additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.

About DEN

Denver International Airport () is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Application Deadline

Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.

About Everything Else

Job Profile

CX2810 Airport Emergency Dispatcher

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

30.60 - $47.43

Starting Pay

30 to $35 an hour; Based on education and experience

Agency

Denver International Airport

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Salary : $2,000