What are the responsibilities and job description for the Airport Security Badging Service Agent - Denver International Airport position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click
here
to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $24-$31/hour. We also offer generous benefits for full-time employees which include but is not limited to:
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year) and 12 paid holidays
- Yearly Merit Increase
- STD, LTD, HSA, FSA, Life Insurance
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
Location:
- This position will report to Denver International Airport Concourse A or our Airport Satellite Office. This can vary based on the week.
- Four, 10 hour weekday shifts
- 6:30am to 5:00pm
- Schedules are based on the needs of the organization are are subject to change.
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list and complete that as soon as possible. If you do not receive the email within 30 minutes of applying, please contact
AssessmentTeam@denvergov.org
.
What You'll Do:
As a front-line Badging Services Agent, you have the opportunity to provide excellent customer service to more than 30,000 airport employees annually through badging, fingerprinting and badgeholder security training. Badging Services Agents process multiple customer transactions daily including requests for fingerprinting, badging, vehicle permits, keys, badgeholder security training, and other access authorizations at DEN. Badging Services Agents in the DEN Badging Office are also responsible for the following:
- Greet customers as they enter the office and process them in the digital queue system; provide customer service and assistance in a prompt, efficient, courteous, and professional manner; work to resolve issues and customer concerns quickly and effectively
- Review and evaluate fingerprinting and badging applications, personal identity and work authorization documents, and other information to determine accuracy, acceptability, and compliance with federal and DEN security regulations
- Verify and accurately record information in the Identity Management System (IDMS) for use in security threat assessment and criminal history records checks
- Display high standards of ethical conduct and attention to detail, promote a culture of teamwork, foster a positive and friendly atmosphere, and demonstrate empathy towards customers and coworkers
- Communicate effectively and appropriately with customers, teammates and management, verbally and in writing, considering the audience and nature of the information being shared
- Explain rules, regulations and expectations to airport, air carrier, concessionaire, and contract employees in a clear, patient, and understandable manner
- Enroll and train customers in the biometrics and facial authentication programs for specific employee access points at DEN
- Maintain confidentiality of personally identifiable information (PII) and sensitive security information (SSI) per federal regulations
- Ensure all applicants successfully complete required badgeholder responsibility and security training prior to issuing an Airport ID badge
- Professionally and courteously answer high-volume phone requests from customers for information and appointments
- Operate and maintain specialized badging equipment associated with badge creation
- Receive, record, and disburse monetary transactions while observing city cash handling requirements
- Perform other duties as assigned or requested
What You'll Offer:
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
We are looking for a reliable, positive, energetic, team player who thrives in providing exceptional customer service to our Airport ID badgeholders. In addition, we are looking for someone who has excellent communication skills and will work to help us foster a positive culture and work environment.
We are looking for someone with some or all of the following skills and experience:
- A reliable and dependable team member with excellent attendance and a positive outlook with a willingness to learn and provide exceptional service to our customers
- Strong attention to detail with excellent time management and decision-making skills
- Skill in utilizing computer software to accomplish a variety of tasks
- Experience with Microsoft Office products, including but not limited to Word, Outlook, and Excel
- Ability to understand and abide by all federal regulations and airport policies while providing efficient and exceptional customer service
- Desire for continuous process improvement with the ability to take direction and work as part of a team to achieve a common goal
Required Minimum Qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of experience performing administrative work in a security, compliance, or regulatory organization.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certifications: Requires a valid Driver's License at the time of application.
- Licenses and certifications must be kept current as a condition of employment.
Application Deadline:
This position is expected to stay open until 4/15/2025Please submit your application as soon as possible and no later than 11:59pm on 4/14/2025 to ensure consideration.
About DEN
Denver International Airport (
DEN
) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CC2852 Aviation Security Badging Agent
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$23.33 - $35.00
Starting Pay
$24-$31/hour based on education and experience
Agency
Denver International Airport
Assessment Requirement
Customer Service Agent: Compliance
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
Jobs@Denvergov.org
with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
for Spanish.
