What are the responsibilities and job description for the Aviation Customer Service Agent: Information Booth - Denver International Airport position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25-$29/hour. We also offer generous benefits for full-time employees which include but is not limited to:
This position will report in person to Denver International Airport. Shifts are seniority based and can range anywhere from 6:00am-11:00pm, which could also include nights, holidays, and weekends.
What You'll Do:
As an Aviation Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport. You will assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding etc. In addition, you will have the opportunity to do the following:
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
In addition, we are looking for candidates with some or all the following skills and experience:
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
About Everything Else
Job Profile
CC2482 Aviation Customer Service Agent I
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$22.01 - $33.02
Starting Pay
$25-$29/hour based on education and experience
Agency
Denver International Airport
Assessment Requirement
Customer Service Agent: Non-Compliance
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25-$29/hour. We also offer generous benefits for full-time employees which include but is not limited to:
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year) and 12 paid holidays
- Yearly Merit Increase
- STD, LTD, HSA, FSA, Life Insurance
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
This position will report in person to Denver International Airport. Shifts are seniority based and can range anywhere from 6:00am-11:00pm, which could also include nights, holidays, and weekends.
What You'll Do:
As an Aviation Customer Service Agent, you will be responsible for delivering exceptional service to customers traveling through our airport. You will assist at airport Information Booths and strategic locations throughout DEN to assist customers with wayfinding etc. In addition, you will have the opportunity to do the following:
- Serve as a “Brand Ambassador” for Denver International Airport (DEN) by anticipating customer needs and exceeding their expectations. Demonstrates this through consistently being professional, visible, approachable, flexible, reliable, accountable and by delivering the highest levels of customer service in everyday assignments, special projects and initiatives and is an active team contributor
- Support a variety of airport and employee related events, including meeting and greeting guests, providing directional information etc.
- Work closely with internal and external stakeholders by developing relationships with governmental agencies and internal departments to ensure customer service goals and objectives are met.
- Staff Information Booths on the concourses to provide general wayfinding, restaurant and retail recommendations
- Monitor airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate authority
- Proactively provide assistance to passengers in emergency situations such as weather events, security breaches, train failures, and security level changes
- Utilize a variety of technology devices to assist customers with information requests and maintain a current level of knowledge about DEN by attending training, airport briefings and meetings with managers, supervisors and stakeholders.
- Complete various facility checks to ensure DEN is providing a positive customer experience. Use various technology platforms to capture observations, issues etc.
- With training, provide support to other areas within the customer service department as needed, including, international arrivals, meet & assist services, and the Customer Relations Center.
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.
In addition, we are looking for candidates with some or all the following skills and experience:
- Five (5) years customer service experience working in an airline, airport, service, hotel or hospitality industry
- Professional level experience in using Microsoft Outlook or Microsoft Word
- Strong oral communication skills
- Bilingual - German, Spanish, French, or Mandarin a plus
- Availability requirements:
- Schedule flexibility, with the ability to work evenings, weekends and Holiday
- Position participates in a seniority-based shift bid.
- Hours of availability required 6:00 AM – 11:00 PM
- Availability to extend and change shifts with short notice.
- If weather conditions warrant or an emergency crisis occurs employees can be required to work extended hours or shifts
- Education: Graduation from high school or possession of a GED Certificate
- Experience: Two (2) years of customer service work for airlines, call centers, hospitality, ground transportation, or customer service-related industries
- Equivalency: Additional appropriate education may be substituted for the minimum experience requirement
- Licensures: Possession of a valid driver's license
Applications for this position are accepted on a rolling basis. Please submit your application as soon as possible to ensure consideration.
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
About Everything Else
Job Profile
CC2482 Aviation Customer Service Agent I
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Position Salary Range
$22.01 - $33.02
Starting Pay
$25-$29/hour based on education and experience
Agency
Denver International Airport
Assessment Requirement
Customer Service Agent: Non-Compliance
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $2,000
