What are the responsibilities and job description for the Customer Service Administrative Assistant – Community Planning and Development position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $22.01 - $33.02 / hour, with an anticipated starting range of $22.25 - $27.25 / hour. We also offer generous benefits for full-time employees which include but are not limited to :
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Location & Schedule
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Webb Municipal Building (201 W. Colfax Ave., Denver, CO 80202). The anticipated work schedule for this position is Monday through Friday between 7 : 00 a.m. to 4 : 00 p.m.
Who We Are & What You’ll Do
The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. We offer excellent benefits with a pension plan, work / life balance, and opportunities for growth!
BUILDING COMMUNITY : Denver Community Planning and Development is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development, and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! Learn more about how we’re “BUILDING COMMUNITY” at and .
The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments / agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures.
Specifically, as the Customer Service Administrative Assistant, you will :
Interact with customers via phone, email, and in-person to provide general information, including project status updates.
Interpret, apply, and explain regulations, policies, standards, and / or procedures to internal / external customers based on extensive knowledge of a specialized area within a defined scope.
Review and evaluate forms, applications, computations, documents, and / or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.
Prepare and process documents and other forms in accordance with legal precedents or other specialized / technical procedures.
Recommend improvements or solutions to problems within a range of specified, acceptable, and / or standard alternatives and technical practices.
Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.
Respond to sensitive inquiries and problems related to the specialized / technical area and resolve problems by making reliable decisions.
Respond to Colorado Open Records Act (CORA) requests.
Examine, check, and approve / reject information, and determine appropriate services within a defined scope.
What You’ll Bring
This position will work very closely and frequently with our external customers. Our ideal candidate will have excellent interpersonal and customer service skills.
Additionally, our ideal candidate has some or all the following experience, skills, and characteristics :
Ability to communicate professionally and effectively, verbally and in writing.
Excellent time and work management skills; ability to thrive in a fast-paced environment with strong attention to detail.
Motivated to help others and passionate about public service.
Ability to work as part of a team to support both internal and external customers.
Ability to build relationships at all levels and work with very diverse populations.
Proficiency with Microsoft Office Suite
Required Minimum Qualifications
Education requirement : Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement : Three (3) years of full performance office support / clerical work (type and level of an Administrative Support Assistant III).
Education / Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirements.
Assessment
This position requires an online assessment or test. Once you complete your application, if you meet the qualifications for the position, you will receive an email from
Application Deadline
This posting will accept applications until 11 : 59 PM on Thursday, February 6, 2025. Please submit your application as soon as possible to ensure consideration.
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
Unlimited
Position Salary Range
22.01 - $33.02
Starting Pay
22.25 - $27.25 / hour
Agency
Community Planning & Development
Assessment Requirement
Administrative Professional
For information about right to work, click for English or for Spanish.
Salary : $22 - $33
