About Our Job

This is a limited position with an expected end date of December 31, 2020.

The Denver County Court is seeking a DUR Navigator to join the team at the Probation Division.

The mission of Denver County Court is to administer justice fairly, efficiently and effectively; provide excellent customer service, and foster a positive environment where employees enjoy their work.  The City and County of Denver’s third branch of government is comprised of 18 judges, 3 full-time magistrates, and 300 staff members. Case types include state, civil, small claims, traffic, criminal, and other general sessions cases within the City and County of Denver. The Denver County Court proudly serves the community and continually seeks ways to incorporate procedural fairness and evidence-based practices.

The DUR Navigator position is located in the Lindsey-Flanigan Courthouse located at 520 W. Colfax Ave. Room 160, Denver, CO 80204.  The DUR Navigator team supervises approximately 1200 cases.  The team is currently compromised of two DUR Navigators and one DUR Navigator Supervisor.  With this posting, the team would add an additional DUR Navigator totaling to three DUR Navigators and one DUR Navigator Supervisor.

The DUR Navigator Unit: The DUR Navigator team was established as a piolet project effective June 3, 2019 to help clients navigate the difficult task of balancing the DMV and Court system.  Since the inception of the program, the team has experienced tremendous success.  So far, the team has dismissed over 200 DUR cases, is currently supervising over 1,200 cases, and have assisted clients satisfy over $45,000 in reinstatement requirements by navigating and assisting clients to obtain their driver’s license.  This program has already demonstrated extraordinary growth and achievement in its short implementation!  We are looking for a 4th team member motivated to be a part of something new help foster change within the criminal justice system!

The Job:

Denver County Court DUR (Driving Under Restraint) Program will work with defendants who are referred and have pending DUR charges to determine driver license eligibility reinstatement date and requirements. The DUR Navigators will assist these defendants working through system challenges and coordinating with other stakeholders to complete the reinstatement requirements.

As a DUR Navigator you will:

• Provide case navigation services and establish timeframes to complete reinstatement requirements.
• Document progress, set deadlines, and file Court reports on DUR Navigator cases.
• Collaborate with DMV, Child Support Enforcement, Colorado Courts, and other entities to assist defendants to fulfill their driver’s license reinstatement requirements.
• Research court cases to determine outstanding judgements utilizing different criminal justice databases.
• Interact with over 20 clients per day that are in various stages of their cases while managing a caseload of approximately 300 clients.

About You

             

We are looking for a leader who is knowledgeable in court processes, approachable, compassionate, and flexible. The ideal candidate will have integrity and a strong commitment to public service, in addition to the following:

• Customer service experience in a high-volume environment – interacting with customers from diverse backgrounds dealing with stressful situations.
• Prior case management experience
• Ability to manage multiple deadlines
• Meticulous data entry management
• Experience with research and problem-solving.
• Excellent interpersonal and teamwork skills for a small cohesive team
• Ability to demonstrate collaboration with customers, peers, and employees
• Experience collaborating with stakeholders in multiple jurisdictions
• Ability to navigate obstacles with clients
• Proficiency within the full Microsoft Office Suite.

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
• Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

• Resume

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Limited (Fixed Term)

Position Salary Range

$19.85 - $28.98

Starting Pay

$19.85 - $26.70/hour based on experience and education

Agency

Denver County Court

Assessment Requirement

Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

For information about right to work, click here for English or here for Spanish.