Field Services Administrator - Department of Public Health and Environment

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $26.21 - $39.32. We also offer generous benefits for full-time employees which include but are not limited to :

A guaranteed life-long monthly pension, once vested after 5 years of service

457B Retirement Plan

140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site at the Denver Animal Shelter, located at 1241 W. Bayaud Ave., Denver, CO 80223.

What You’ll Do

Within the Denver Department of Public Health & Environment (DDPHE), Denver Animal Protection (DAP) protects the safety and welfare of Denver’s animals and residents by fostering the human animal bond. DAP emphasizes public and animal safety and health, encourages responsible pet ownership through education and enforcing compliance with animal-related municipal code requirements, and cares for animals at the Denver Animal Shelter (DAS). More information can be found at : .

DAP has an opening for a Field Services Administrator . This position will perform specialized and / or technical office support work, including taking investigative reports related to dog / cat bites, creating and managing a proactive bite prevention program, serving as liaison between Denver Animal Protection and Colorado Department of Public Health and Environment as well as DDPHE Epidemiologists for rabies concerns, and data entry / tracking for agency ticketing. In addition, this position will triage lower priority calls for Animal Protection Officer response and manage Denver Animal Protection’s Permit Program. The permit program encompasses Potentially Dangerous Animal Permits, Intact Animal Permits, Livestock and Fowl Permits, and Breed Restricted Permits.

Specifically, the Field Services Administrator will :

Interview bite victims and begin investigative bite reports.

Know and be able to explain Animal Protection ordinances to victims and pet owners involving animal attacks and bites.

Articulate options to victims for criminal prosecution and / or restitution.

Identify severity of bites and schedule appropriate follow up actions for field officers.

Maintain timely and accurate records and files according to established procedures.

Track and report bite incident statistics.

Coordinate zoonotic disease control responses for Denver Animal Protection.

Management of Field Services Humane Education Program.

Budget management and oversight related to Humane Education as well as Field Services supplies needs.

Call queue management and interfacing with the 311 call center.

Prepare, schedule, and ensure prompt delivery to state lab of rabies testing specimens, coordinate with state lab and diagnostic labs to get results.

Prepare, catalogue, and disseminate information for forensic necropsies to shelter veterinary staff as well as Animal Protection Officers.

Entry and management of criminal cases as well as administrative violations.

Liaison with City Attorney's office related to plea agreements, dispositions, and criminal case management.

Management of Intact Animal Permits, Potentially Dangerous Animal Permits, and Livestock or Fowl Permits, and Breed Restricted Permits.

Management of barking dog communications with the city's mediation partner.

Agency point of contact for Colorado Open Records Act requests, particularly related to investigations.

Intake of investigations through 311 call center, Colorado Humane Society, CrimeStoppers, and Bureau of Animal Protection.

Testify in court as needed.

Serve as the agency bite awareness and prevention program coordinator; develop educational and marketing materials, train and assign volunteers to hold educational booths at local events.

Serve as the program coordinator for the agency's humane education program; develop training and marketing materials, manage budget, train and assign volunteers to hold educational events and have booths at local events.

Provide training to staff members to ensure compliance with procedures and records retention policies.

Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time to help respond to emergencies. Additional training commensurate with assigned duties will be provided.

Other duties as assigned.

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

Our ideal candidate has some or all the following experience, skills, and characteristics :

Associates Degree or higher.

Bilingual in English / Spanish (speak, write and read).

Ability to communicate effectively in person, over the telephone, and through written and email correspondence.

Previous experience in producing investigative reports through established computer software.

Comfortable working in an animal shelter environment under occasionally tense and / or stressful conditions.

Ability to work off-hour shifts, including weekends.

Proficient in Microsoft Office Suite and knowledge of other databases, such as Chameleon and Salesforce.

Excellent customer service skills including verbal and written communication.

Prior experience in animal handling and care.

Required Minimum Qualifications

Education Requirement : Graduation from high school or possession of a GED, HiSET or TASC Certificate.

Experience Requirement : Three (3) years of experience performing technical or administrative work assisting in an environmental public health program as related to the assignment.

Education and Experience Equivalency : A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.

License / Certification Requirement : Requires a valid Driver's License at the time of application.

Licenses and certifications must be kept current as a condition of employment.

Application Deadline

This position is expected to stay open until Wednesday, February 12, 2025. Please submit your application as soon as possible and no later than that date at 11 : 59 p.m. to ensure consideration.

About Everything Else

Job Profile

CE3352 Environmental Public Health Technician III

To view the full job profile including position specifications, physical demands, and probationary period, click .

Position Type

Unlimited

Position Salary Range

26.21 - $39.32

Starting Pay

Based on education and experience

Agency

Dept of Public Health & Environment

Assessment Requirement

Microsoft Office 2010 Fundamentals

For information about right to work, click for English or for Spanish.

Salary : $26 - $39