What are the responsibilities and job description for the IT DevOps Manager position at City and County of Denver?
About Our Job
Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver's most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
ABOUT OUR TEAM
The Information Technology Department at Denver Public Library consists of 4 teams : IT Administration, DevOps, Project Management Office, and the Service Desk. DPL's IT team members are high performing, technically competent, and passionate technology evangelists, right at the center of all the action. Our staff maintain knowledge of technology trends, best practices and industry standards. They are skilled in creative problem solving, adaptive thinking and making connections; and are experienced in bringing projects to a timely completion.
ABOUT THE POSITION
You will be part of our work to build and maintain world-class digital services for a world-class city, working alongside members of the IT department and our customers. You will manage the team responsible for developing and maintaining the Library's technology infrastructure and services, including its daily activities.
You'll provide expertise and leadership in the evaluation, development and implementation of technology solutions. Responsibilities include :
- Supervise a team of 9 information technology specialists. Review, develop, or modify work plans, methods, and procedures. Working within a modified Agile Scrum methodology, determine work priorities and ensure work schedules provide adequate staff coverage. Assign and distribute work and review it for accuracy and completeness.
- Manage the development, design and implementation of new applications and changes to existing systems.
- Manage day-to-day operations including troubleshooting and maintenance. Respond to customer service escalations & complaints and assist team members with difficult or unusual assignments. Resolve problems and mediate conflicts.
- Promote teamwork and encourage regular communication. Inform staff of timely and relevant technical issues and effect on their technology tools and workflows.
- Develop goals, document performance, provide performance feedback and formally evaluate the work of the team; provide reward and recognition for proper and efficient performance. Assist staff to achieve performance standards and identify opportunities for continual improvement to performance standards.
- Provide input into the development of performance metrics for the work group; implement, monitor, and analyze performance metrics, sharing results with higher level management.
- Provide recommendations to higher level management on the development of objectives and priorities for the organization. Recommend and establish objectives for the projects to achieve these priorities.
- Provide technical expertise to customers and IT staff by identifying technology solutions to meet organizational needs. Lead the design, development, and / or maintenance of supported technologies.
- Represent the work group in meetings with vendors and customers to implement technology solutions and to resolve escalated issues. Cultivate, foster, and maintain positive working relationships with end-user and peer groups to gain their cooperation and support technology projects. Negotiating with and selecting vendors for needs assessments.
- Ensure the security of the systems, including risk assessments, security audits, and disaster recovery planning. Implement and maintain standards and procedures for the work group. Monitor and evaluate daily operations to ensure standards and procedures are being followed. Recommend and implement process improvements for the work group.
- Conduct hiring interviews and select candidate(s) for job opening(s).
ABOUT YOU
It's important to us to find someone who will not only support and maintain the excellent culture and processes that the team has established, but also be able to use their experience to help them grow and evolve as we move forward.
A successful candidate will demonstrate :
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications :
Other Things You Should Know
The Denver Public Library connects people with information, ideas and experiences to provide enjoyment, enrich lives and strengthen our community. The customer is at the center of all work performed at the Denver Public Library. Denver boasts a diversity of age, background, religion, ethnicity, culture, education, socioeconomic level and lifestyle.
Although the full salary range for this position is provided, offers are typically made within the starting salary range and depend on qualifications. The City and County of Denver benefit package will be offered.
While occasional evening and weekend work can be required for periodic off-hours maintenance, the Denver Public Library IT team values work / life balance and offers flexibility in scheduling, telework, and shared responsibility for after-hours support. The schedule will be determined by the needs of the department and will rarely ask for hours to be worked outside a normal workday.
About Everything Else
Job Profile
LI2906 IT Manager
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Unlimited
Library Hiring Range
119,033.00 - $160,695.00
Starting Pay
119,033 - $160,695
Agency
Denver Public Library
Assessment Requirement
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and / or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $119,033 - $160,695
