What are the responsibilities and job description for the Lead Client Services Associate - Denver Animal Protection position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $25.57 - $38.36. We also offer generous benefits for full-time employees which include but are not limited to:
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Location
In this position you can expect to work on site at the Denver Animal Shelter, located at 1241 W. Bayaud Ave., Denver, CO 80223.
What You’ll Do
Within the Denver Department of Public Health & Environment (DDPHE), Denver Animal Protection (DAP) protects the safety and welfare of Denver’s animals and residents by fostering the human animal bond. DAP emphasizes public and animal safety and health, encourages responsible pet ownership through education and enforcing compliance with animal-related municipal code requirements, and cares for animals at the Denver Animal Shelter (DAS). More information can be found at:
DDPHE: Denver Animal Protection
.
We foster an inclusive culture by respecting the values, customs, and authenticity of everyone and by implementing equitable public health strategies so Denver communities can thrive.
Do you want a great job, working with animals? Would you like to directly assist in finding loving homes for our furry friends? If so, we have a great job for you! Denver Animal Protection is seeking a Lead Client Services Associate. This position will assist DAP with many different roles and is an integral part of the staff.
The Lead Client Services Associate has oversight of 7 Client Service Associates (EPH Tech ll) staff members in support of the section supervisor in their absence. This position handles all HR related functions, daily schedules and staff coverage levels, acts as Lead in customer interactions and transactions, making final outcome decisions involving fines, fees, pet ownership determinations, applied discounts, citation assignments, adoption decisions, aggravated and escalated client interactions, oversight of the security guard, fiscal accountability with running registers and nightly reconciliation, safety of all volunteers, staff, animals and clients and is the assigned point person for all communications and joint workload decisions, as part of the agency wide leadership team.
Specifically, as the Lead Client Services Associate you will:
- Provides excellent customer service to Shelter customers.
- Animal handling, administers vaccinations and microchips, restrains animals, scans for microchips, leashes and maintains animal safety while putting into kennels and removing from kennels.
- Provide adoption counseling to the public to assist with placing animals in suitable homes which would include dog meet and greets requiring a working knowledge of animal behavior and medical information.
- Performs restricted breed evaluations which requires certification on expert level skills in identifying breed characteristics.
- Performs specialized and/or technical office support functions such as assisting with collections; recording financial data into standardized formats; researching and examining chain of title and legal descriptions; processing motor vehicle title applications; providing specialized human resource support in benefits, medical claims, and other human resource areas; and performing intake procedures and monitoring progress.
- Interprets and explains regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.
- Reviews and evaluates forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.
- Prepares and processes documents and other forms in accordance with legal precedents or other specialized/technical procedures.
- Recommends improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.
- Provides specialized information, identifies problems within a defined scope and has the authority to resolve discrepancies, and follows up on requests or complaints.
- Approves and rejects information and determines appropriate services within a defined scope.
- Utilizes a computer to input information/data and to create, edit, compile, manipulate, and retrieve files and/or databases and creates reports.
- Along with all department staff, this position will actively participate on an emergency preparedness and response team to support DDPHE’s responsibilities outlined in the City’s Emergency Operations Plan. This may require being ‘on-call’ from time to time to help respond to emergencies. Additional training commensurate with assigned duties will be provided.
- Other duties as assigned.
Denver Animal Protection is a 24/7 operation. This position requires the employee to be available to work shifts in the morning, evening, weekends, and holidays. This shiftwork is a core function of this role. Work shifts vary and include at least one weekend shift and overtime as required.
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Excellent customer service skills including verbal and written communication Bilingual skills in English and Spanish (speak, write, and read)
- Comfortable working in an animal shelter environment
- Can’t have job limitations due to animal allergies
- Ability to provide adoption counseling for prospective animal owners
- Prior experience in animal handling and care
- Proficient in Microsoft Office Suite
- Ability to work weekends
Required Minimum Qualifications
- Education Requirement: Graduation from high school or possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of experience performing technical or administrative work assisting in an environmental public health program as related to the assignment.
- Education and Experience Equivalency: A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
- License/Certification Requirement: Requires a valid Driver's License at the time of application.
- Licenses and certifications must be kept current as a condition of employment.
Application Deadline
This position is expected to stay open until Thursday, Jan. 30, 2025. Please submit your application as soon as possible and no later than that date at 11:59 p.m. to ensure consideration.
To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):
- Resume
About Everything Else
Job Profile
CE3352 Environmental Public Health Technician III
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$26.21 - $39.32
Starting Pay
$25.57 - $38.36
Agency
Dept of Public Health & Environment
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
Jobs@Denvergov.org
with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
for Spanish.Salary : $26 - $38