What are the responsibilities and job description for the Library Assistant V position at City and County of Denver?
About Our Job
The Denver Public Library (DPL) is a growing urban library system that serves the residents of the City & County of Denver. DPL sees more than 4 million visitors every year across its 27 locations, serves Denver’s most vulnerable communities through outreach and mobile services, hosts thousands of programs a year and manages a collection of more than 1.4 million physical and digital materials. We believe a strong library is vital for a strong community. DPL is committed to serving the evolving needs of Denverites through inspired programming, diverse collections, culturally-representative spaces, and equitable policies & procedures.
For more information, go to
denverlibrary.org
. Find us on Facebook, Twitter, Instagram, YouTube and LinkedIn.
DPL is hiring a Library Assistant V for Decker Branch Library. In this position, you will set a high standard of customer service for other coworkers, welcoming all customers to the library, making connections that extend beyond the transactional, and explaining library policies so customers are able to meet obligations while finding value in their library experience. As team leader, you will use an equity-driven approach as you determine work priorities and develop schedules to provide staff coverage; encourage teammates’ growth and engagement as a group and individually; and develop work-related goals. This position works closely with the branch supervisor, conducting hiring interviews and selecting high quality candidates that represent a wide array of perspectives and life experiences, reporting building and technology issues, and serving as person-in-charge in the branch supervisor’s absence. As the point person for Circulation, you will oversee circulation functions by interpreting policies, communicating procedural changes, and using informed judgment appropriately and equitably to resolve issues. You will also serve as the branch Change Fund Custodian, being a responsible steward of all cash funds and customer payments, and ensuring staff are up to date in training and processes.
About Our Branch
The Decker Branch Library is a small, historic branch located in the corner of Platt Park. Serving Platt Park, Overland Park, Rosedale Harvard Gulch and more, we are conveniently located near the thriving businesses along South Pearl and Broadway. Open six days a week, we are highly used by our community, who rely on the library for access to materials, technology, and a space to connect with neighbors. We are committed to serving our community whether it is through our popular programs for young children and families, or through the reference, advisory, and outreach services that we offer. We pride ourselves on being welcoming to all, including youth, older adults, and our unhoused neighbors.
About you
Our ideal candidate has:
- Knowledge of office practices, procedures, and equipment.
- Skill in demonstrating initiative.
- Ability to deliver exemplary customer service.
- Ability to thrive working in an environment with constant public contact.
- Ability to demonstrate excellent interpersonal skills, positive attitude, cultural sensitivity and sense of humor in working with customers, coworkers and community of all ages and backgrounds.
- Ability to creatively problem-solve, negotiate, and handle stressful situations in a positive manner.
- Ability to present and provide library services to customers with varying degrees of experience and knowledge.
- Ability to help select, train, motivate, and lead clerical staff.
- Ability to demonstrate an equity-driven approach to leadership and team dynamics.
- Ability to multitask and prioritize.
- Ability to demonstrate innovation and flexibility.
- Ability to use workplace technology effectively, including email, calendar, internet, video conferencing, and other software.
- Ability to proactively engage and lead work teams through library changes, communicating openly and supporting staff in finding answers to their questions.
- A demonstrated commitment to developing and maintaining a welcoming environment for young people, including babies, toddlers, preschoolers, grade schoolers, and teens.
- Availability to work the hours the branch is open, which may include weekends and evenings.
- Willingness to work at any of our locations due to emergency situations to fill leaves/vacancies, operational need, etc.
Minimum qualifications
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of clerical experience.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
Preferred qualifications
- Experience providing customer service in a library setting.
- Bilingual or multilingual a plus, but not required.
Please submit a cover letter and resume at your earliest convenience.
About Everything Else
Job Profile
LC1540 Administrative Support Assistant V
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Library Hiring Range
$23.33 - $29.16
Starting Pay
Agency
Denver Public Library
Assessment Requirement
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
Jobs@Denvergov.org
with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
for Spanish.Salary : $23 - $29
