What are the responsibilities and job description for the Maintenance Control Technician- Denver International Airport position at City and County of Denver?
About Our Job
The Denver International Airport is seeking a Maintenance Control Technician to receive and process maintenance work requests and concerns from airlines, tenants and airport personnel at the Maintenance Control Center for the Maintenance Division. The Maintenance Control Technicians receive, interpret, analyze, dispatch and document inbound requests for airport maintenance, including follow-up and customer feedback.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $22.76-$34.14 an hour. We also offer generous benefits for full-time employees which include but is not limited to:
- Four (4) Medical Plans, Dental, Vision Insurance
- Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
- PTO (over 3 weeks in your first year) and 12 paid holidays
- Yearly Merit Increase
- STD, LTD, HSA, FSA, Life Insurance
- CARE Bank, Family Leave Benefits
- Employee Assistance Program, Employee Volunteer Program
- Tuition Reimbursement (up to $2000/year), We Qualify for Student Loan Forgiveness Program
- Learning and Development Opportunities; Courses and Career Development Resources
- EcoPass (unlimited free RTD bus/train rides)
Location and Schedule
- On site at Denver International Airport (parking is provided)
- Schedule is 12 hr shifts, working Sun/Mons/Tues and every other Wed.
- Shift allocation changes yearly and is determined by seniority, encompassing dayshift, swing-shift, and overnight options.
- Shifts are not guaranteed and are subject to change
What You’ll Do
Denver International Airport (
DEN
) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
As a Maintenance Control Technician, you will work in a fast-paced environment managing maintenance requests and inquiries through various channels such as social media, web-based programs, phone calls, emails, and service requests. Your primary role involves generating work orders and directing maintenance teams using radio communication and email. You'll operate multiple computer systems like Maximo, Veoci, Microsoft Office 365, and others (with training provided). You'll also coordinate with airlines, concessionaires, and tenants to resolve maintenance issues. Expect to monitor weather conditions, assist in emergency responses, and ensure the timely completion of work orders. Additionally, you'll create reports, maintain records, and occasionally assist with out-of-office duties as warranted.
Additionally, as a Maintenance Control Technician, you can expect to:
- Document maintenance incidents using Veoci, DEN’s emergency management program
- Create work orders and service requests using DEN’s computerized maintenance management system, Maximo
- Monitor various essential systems such as fire alarms, lift station alerts, runway lighting, and critical sensors throughout the airport monitoring temperature and humidity, water leaks and power failures
- Produces computer generated work orders and directs work orders to proper departments, including Field Maintenance, Facility Maintenance, and technical operations.
- Accesses and operates multiple computer systems such as HVAC, fire alarm, fuel force, runway lighting, lift stations, radio antenna towers and security.
- Monitors and interprets weather conditions and provides management with the information to ensure proper maintenance response in all conditions.
- Communicate with people at all levels within and external to the organization
- Assist with individuals needing access to various secured areas of the airport through the Maintenance Control Center’s physical key storage solution
- Follow established protocols for notification and documentation of events at DEN
- Liaise between reporting party/organization and maintenance departments managing complex customer, airline, tenant issues
- Collaborate with others to improve accountability, communication, and standardization with maintenance departments
- Recommend and apply continuous improvement methodologies to enhance procedures through thorough research, analysis, reporting, and or incorporation of customer feedback.
- Inform, educate and enforce airport rules and regulations
- Perform other related duties as assigned or requested by management
What You’ll Bring
We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.
Our ideal candidate has some or all the following experience, skills, and characteristics:
- Decision-making, problem-solving ability and critical thinking skills
- Organizational skills with meticulous attention to detail
- Ability to effectively communicate with all levels of an organization from field personnel to management
- Superior customer service skills
- Self-motivated and hardworking
- Experience with Microsoft 365 applications
- A proven ability to build and maintain effective working relationships
- Able to identify rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions
- Multi-task: Skill in using a variety of computer systems related to maintenance and incident management, reviewing work functions to ensure effective and efficient completion of the work assignment
Required Minimum Qualifications
We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
- Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
- Experience: Two (2) years of experience in performing a variety of duties requiring construction, mechanical and general facility maintenance skills, and writing skills
- Licensures/Certification(s): By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment
- Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
Application Deadline
To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):
Resume
Please submit your application as soon as possible and no later than May 5th at midnight to ensure consideration.
FBI Background Check
FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties
Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
About Everything Else
Job Profile
CX2555 Maintenance Control Technician
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Unlimited
Position Salary Range
$23.33 - $35.00
Starting Pay
based on education and experiene
Agency
Denver International Airport
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact
Jobs@Denvergov.org
with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click
here
for English or here
for Spanish.
