What are the responsibilities and job description for the Part-time Volunteer Program Coordinator - Denver International Airport position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23-$30. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This is a part time position, and is not eligible for other additional benefits.
Location and Schedule
Reporting to the Volunteer Program Manager within Customer Service, the Part Time Program Coordinator is a key member of the Customer Service Team. This position will support the Manager and other Program Coordinators in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 375 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is in its third year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy dog program currently has over 115 teams that visit the airport with their dogs, providing stress relief to customers at DEN.
The Part Time Program Coordinator will be responsible for daily volunteer operations, to include the tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings. Other duties will be assigned based on program needs.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23-$30. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits.
Location and Schedule
Reporting to the Volunteer Program Manager within Customer Service, the Part Time Program Coordinator is a key member of the Customer Service Team. This position will support the Manager and other Program Coordinators in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 375 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is in its third year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy dog program currently has over 115 teams that visit the airport with their dogs, providing stress relief to customers at DEN.
The Part Time Program Coordinator will be responsible for daily volunteer operations, to include the tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings. Other duties will be assigned based on program needs.
Key responsibilities will include:
We are looking for someone with some or all the following skills and experience:
This position is expected to stay open until 4/4/2025. Please submit your application as soon as possible and no later than 11:59pm on 4/3/2025 to ensure consideration.
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Oncall
Position Salary Range
$22.01 - $33.02
Starting Pay
$23-$30/hour based on education and experience
Agency
Denver International Airport
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23-$30. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This is a part time position, and is not eligible for other additional benefits.
Location and Schedule
- This is a part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week.
- This position is in person and must work at Denver International Airport for all days.
- This position will be a Friday-Monday position with the shift being midafternoon through early evening. During training schedule might be adjusted to ensure staff available to train.
- Schedules are subject to change.
Reporting to the Volunteer Program Manager within Customer Service, the Part Time Program Coordinator is a key member of the Customer Service Team. This position will support the Manager and other Program Coordinators in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 375 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is in its third year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy dog program currently has over 115 teams that visit the airport with their dogs, providing stress relief to customers at DEN.
The Part Time Program Coordinator will be responsible for daily volunteer operations, to include the tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings. Other duties will be assigned based on program needs.
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. Click here to find out about all the amazing benefits and reasons to work for CCD!
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $23-$30. This position is eligible to enroll in the City and County of Denver’s 457b retirement plan. This position is not eligible for other additional benefits.
Location and Schedule
- This is a part-time, hourly role, and will work an average of 30 hours per week, with a maximum of 39 hours per week.
- This position is in person and must work at Denver International Airport for all days.
- This position will be a Friday-Monday position with the shift being midafternoon through early evening. During training schedule might be adjusted to ensure staff available to train.
- Schedules are subject to change.
Reporting to the Volunteer Program Manager within Customer Service, the Part Time Program Coordinator is a key member of the Customer Service Team. This position will support the Manager and other Program Coordinators in the oversight of DENs Ambassador Volunteer Program, Teen Navigator Program and Canine Airport Therapy Squad (CATS). The Ambassador Volunteer Program has nearly 375 volunteers, fulfilling over 40,000 hours annually, while providing wayfinding and airport related guidance to customers at DEN. The Teen Navigator Program is in its third year, and it supports 15-18 year old high school students with the opportunity to gain volunteer experience while learning about the aviation industry. The CATS therapy dog program currently has over 115 teams that visit the airport with their dogs, providing stress relief to customers at DEN.
The Part Time Program Coordinator will be responsible for daily volunteer operations, to include the tracking, documenting and reporting of volunteer hours. Additionally, the Program Coordinator will be responsible to develop, oversee, and administer the recruitment and training of new volunteers in the Ambassador and CATS Program, while also providing enhanced training opportunities to existing volunteers through briefings, additional training, tours, and monthly meetings. Other duties will be assigned based on program needs.
Key responsibilities will include:
- Explains policies, processes, applicable laws, rules, regulations, and guidelines specific to a program to volunteers
- Uses the online volunteer database called Volgistics for tracking time, managing schedules running reports and sending volunteer communications.
- Resolves problems, functions as an information clearinghouse for program questions, and provides information and advice to current and potential program participants on program requirements
- Coordinates with internal and external stakeholders to ensure the volunteers are supporting the overall DEN operation. Follows up on any action items as needed
- Ability to resolve problems encountered during daily operations and determine appropriate solutions
- Assists with the recruitment process which includes hosting open houses, conducting interviews, facilitating background checks and conducting training orientation whether in person or digitally
- Develops continuing education training for the volunteers and is able to present and share the training across the volunteer program
- Support the planning and execution of large-scale volunteer recognition events and meetings
- Collects and shares feedback from the volunteers through multiple sources to collect information on the quality of the program and volunteer satisfaction
- Contributes to the development of the performance enhancement plan, documents performance of volunteers and provides performance feedback
- Participates at DEN and off- site events to promote the programs within the community and support local events
- Assists in the development of the program budget, and other duties as assigned which can include supporting the Customer Service Department or other DEN operations
We are looking for someone with some or all the following skills and experience:
- Experience working with a large and diverse workforce
- Experience working with volunteer programs
- Ability to work under pressure and meet deadlines
- Strong written and verbal communication skills, with the ability to explain processes, procedures, and information to volunteer staff
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
- License/Certifications: By position, requires a valid Driver's License at the time of application.
- By position, requires certification or licensure related to area of work at the time of application or by the completion of probation.
- Licenses and certifications must be kept current as a condition of employment.
This position is expected to stay open until 4/4/2025. Please submit your application as soon as possible and no later than 11:59pm on 4/3/2025 to ensure consideration.
About DEN
Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $36.4 billion for the region annually and employing nearly 37,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.
FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.
Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts
About Everything Else
Job Profile
CC1503 Administrative Support Assistant IV
To view the full job profile including position specifications, physical demands, and probationary period, click here.
Position Type
Oncall
Position Salary Range
$22.01 - $33.02
Starting Pay
$23-$30/hour based on education and experience
Agency
Denver International Airport
Assessment Requirement
Administrative Professional
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days’ notice.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Salary : $22 - $33
