What are the responsibilities and job description for the Right-of-Way Enforcement Dispatcher position at City and County of Denver?
About Our Job
With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.
What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $20.76 - $25.95 / hour, based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to :
A guaranteed life-long monthly pension, once vested after 5 years of service
457B Retirement Plan
140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
Competitive medical, dental and vision plans effective within 1 month of start date
Location
In this position you can expect to work on site at the Wellington Webb Building (201 W. Colfax Ave., Denver 80202).
What You’ll Do
The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services.
For more information, please visit the .
DOTI’s Commitment to Equity :
DOTI is committed to providing attention and resources to the areas, assets, and people of the city with the greatest need through equitable contracting, equitable investments, and equitable workforce development.
DOTI’s culture revolves around four key principles : (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.
Denver's Right-of-Way Services (ROWS) manages most activities in the City's right-of-way. ROWS is responsible for determining requirements for improvements in the public right-of-way, as well as reviewing plans for regulatory compliance, issuing permits, and inspecting work in the areas of transportation, wastewater, and survey.
Our team is looking to hire a ROWE Dispatcher, in this role you will :
Be required to interact with the public and remain courteous and calm while providing exceptional customer service for which you will receive extensive training that will provide you with the tools to be successful
Triage and field calls via phone and radio to support ROWE Agents, handle citizen inquiries / complaints regarding the Public Right of Way, handle multiple calls at a time
Have strong attention to detail, timeliness with deadlines / emergencies and documentation skills
Deescalate unsatisfied customers while focusing on the task of keeping the Public Right of Way safe for the citizens of the City and County of Denver
Be able to utilize different computer programs such as Salesforce and Workday, MS Office suite
Gather data accurately and deliver the correct information to the party / parties needing to take action
Explain and understand ROWE rules and regulations
Practice dispatch etiquette and utilize clear and strong communication skills
What You’ll Bring
Our ideal candidate has some or all the following experience, skills, and characteristics :
Outstanding customer service skills.
Ability to stay calm under pressure and diffuse tense situations
Prior Dispatch experience
Leadership skills and ability to work independently
Be a strong team player with new ideas and be innovative
Open to changes, be flexible, ability to adapt
Strong communication skills via email, phone, verbal communication
Have knowledge / experience in explaining rules and regulations
Experience using Salesforces, Autoreturn, Customer Relationship Management systems
Required Minimum Qualifications
Education Requirement : Graduation from high school or possession of a GED, HiSET or TASC Certificate.
Experience Requirement : Three (3) years of customer service experience in a call center environment.
Education and Experience Equivalency : Additional appropriate education may be substituted for the minimum experience requirements.
License / Certification Requirement : None
Application Deadline
This posting will accept applications until 11 : 59 PM on Tuesday, February 11, 2025. Please submit your application as soon as possible to ensure consideration.
About Everything Else
Job Profile
CC3345 Right of Way Enforcement Dispatcher
To view the full job profile including position specifications, physical demands, and probationary period, click .
Position Type
Unlimited
Position Salary Range
20.76 - $31.14
Starting Pay
20.76 - $25.95 / hour, based on experience and education
Agency
Dept of Transportation & Infrastructure
Assessment Requirement
Customer Service Agent : Compliance
For information about right to work, click for English or for Spanish.
Salary : $21 - $26
