Demo

Solid Waste Management Applications Support Administrator

City and County of Denver
City and County of Denver Salary
Denver, CO Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/26/2025

About Our Job

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The starting salary range for this position is $70,000.00 - $82,397.00 / year, based on experience and education.

We also offer generous benefits for full-time employees which include but are not limited to :

  • A guaranteed life-long monthly pension, once vested after 5 years of service
  • 457B Retirement Plan
  • 140 hours of PTO earned within first year 11 paid holidays, 1 personal holiday and 1 volunteer day per year
  • Competitive medical, dental and vision plans effective within 1 month of start date

Location

In this position you can expect to work on site at Denver Wastewater Management 5 days per week

What You'll Do

The Department of Transportation and Infrastructure (DOTI), through its employees, enhances the quality of life in Denver by efficiently delivering effective, high quality, safe and equitable public infrastructure, and services. For more information, please visit the DOTI website.

DOTI's Commitment to Equity :

  • DOTI is committed to providing attention and resources to the areas, assets and people of the city with the greatest need. Through equitable contracting, equitable investments, and equitable workforce development.
  • DOTI's culture revolves around four key principles : (1) Invest in Our People, (2) Operate with Discipline, (3) Use Data to Drive Decisions, and (4) Deliver Results.
  • DOTI's Solid Waste Management Team is currently hiring an Associate Application Support Administrator. As an Associate Application Support Administrator, you will :

  • Systems Administration : Independently works with project stakeholders to identify, document, and validate system architecture, requirements, and project goals
  • Data Management & Analysis : Manage data, such as customer and logistical data, in Zuora and Rubicon applications. Perform routine data audits to ensure customer data is accurate and secure.
  • Standard and Process Development : Develops and implements standards, best practices, and methodologies for application utilization, business process improvements, data management, application interfaces, and reporting. Documents procedures, service-level agreements (SLAs), and methodologies related to application systems
  • Cross-Functional Collaboration : Liaise with the Solid Waste Operations team and the Solid Waste Customer Care team to ensure data accuracy and efficiency
  • Continuous Improvement : Regularly review and refine established processes and standards within the DOTI Solid Waste team to adapt to new technology, business needs, and industry best practices, and identify and address inefficiencies. Foster a culture of continuous process improvement
  • Issue Identification & Reporting : Identifies, documents, and reports potential issues related to application interfaces, data import / export processes such as duplicative data, billing and inventory accuracy, and other system functionalities
  • Data-Driven Decisions : Utilize data analysis and insights to inform decision-making processes that support and enhance our customer support systems to both internal and external stakeholders. Ensure actions are based on accurate, objective data rather than assumptions. Apply data to identify trends, measure performance, and drive continuous improvement across projects and initiative to all City and County Residents participating in our Trash, Recycle and Compost services.
  • Applications and Software : Assist / Manage DOTI-specific software and system data analysis reportingExperience in Salesforce, Power BI, and Website development knowledge
  • What You'll Bring

    We are seeking proactive individuals with a commitment to continuous process improvement and a meticulous attention to detail. The ideal candidate for this role should be able to work independently with minimal guidance, while also thriving in collaborative environments.

    Our ideal candidate possesses some or all the following experience, skills, and characteristics :

  • Experience and knowledge in applications / software administration
  • Familiarity with Salesforce, Microsoft Power BI, Zuora, and Rubicon
  • Track record of successfully implementing new systems or applications within large, complex business units
  • Strong analytical and critical thinking skills with the ability to analyze complex situations, identify key issues, and devise well-reasoned solutions
  • Effective communication skills to relay complex technical concepts to individuals with varying levels of expertise
  • Ability to think creatively and propose innovative solutions to complex problems
  • Required Minimum Qualifications

  • Education requirement : Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a directly related field
  • Experience Requirement : Two (2) years of Information Technology experience maintaining, implementing, and modifying off the shelve application software
  • Education / Experience Equivalency : One (1) year of the appropriate type and level of experience may be substituted for each required year of post-high school education.
  • Additional appropriate education may be substituted for the minimum experience requirements
  • License / Certifications : None
  • Application Deadline

    This position is expected to stay open until 11 : 59 PM MST on Friday, February 28, 2025. Please submit your application as soon as possible to ensure consideration.

    About Everything Else

    Job Profile

    CD3064 Applications Support Administrator Associate

    To view the full job profile including position specifications, physical demands, and probationary period, click here.

    Position Type

    Unlimited

    Position Salary Range

    62,186.00 - $102,607.00

    Starting Pay

    70,000.00 - $82,397.00 / year based on experience and education.

    Agency

    Dept of Transportation & Infrastructure

    The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and / or local law.

    It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact Jobs@Denvergov.org with three business days' notice.

    Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.

    For information about right to work, click here for English or here for Spanish.

    Salary : $62,186 - $102,607

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