What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [6 vacancies] position at City and County of Honolulu, HI?
Position Information
As a Customer Service Representative I, your duties and responsibilities will include:
- Providing government services to the public in a pleasant, helpful and courteous manner.
- Processing driver licenses and state identifications, designated motor vehicle transactions, and permits.
- Operating a cash register and other office equipment.
- Providing information on and process the entire range of motor vehicle registrations, titling transactions and designated driver licensing functions (driver license renewals in accordance with all motor vehicle and driver licensing laws, ordinances, rules, regulations and policies).
- Providing information on and process additional City transactions, including bicycle licenses, real property tax, disabled parking permits and license plates, HOLO card passes and other permits, passes or certificates as directed.
- Assuring a thorough understanding of all laws, ordinances, rules and regulations, etc., affecting the services provided.
- "Floating" to various driver licensing centers or satellite city halls as needed to provide staffing assistance.
- Receiving, reviewing, and processing sensitive information and data records in a highly accurate and secure manner.
- Performing other related duties as required.
Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job openings, as well as future vacancies with this job title.
Additional Job Information
- Applications must be submitted online in order to be accepted. This job posting will close on March 8, 2025, 11:59 p.m., Hawaii Standard Time (HST) or once 100 applications are received, whichever is sooner.
- Interviews for the current vacancies will be held on April 9, 2025.
- A conditional job offer will be made after all interviews have concluded.
- Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.
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Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
One year of clerical experience, which shall have included some customer service or public contact experience.
LICENSE REQUIREMENT:
Possession of an appropriate valid driver’s license, as required.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION:
In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation..............................100%
650 South King Street, 10th Floor
Honolulu, Hawaii, 96813
Salary : $3,354
