What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE II (SR-11) [4 vacancies] position at City and County of Honolulu, HI?
Position Information
Join Us in Putting Customers First, Every Day
Be part of the Honolulu Board of Water Supply, Customer Care Division and help us build unforgettable customer experience. You will be responsible for servicing our valued customers through face to-face and telephone contact by performing appropriate account actions, providing information, and resolving issues. Work includes, but is not limited to:
- Processing applications and requests to establish, discontinue and transfer services, etc.;
- Resolving billing, collections, credit and other related account issues;
- Determining if service calls are necessary and creating work orders as appropriate.;
- Maintaining good relations with all types of individuals;
- Maintaining composure while dealing with antagonistic and irate customers;
- Interpreting and answering a variety of questions dealing with the Board of Water Supply, its organization, operations, policies, rates, rules and regulations;
- Consistently and accurately maintaining customer service and customer account records.
Special Work Requirement: Must be punctual and have regular and consistent attendance. May be required to work overtime on a rotational basis, with advanced notice, in order to respond on-demand to customer at the close of the business day.
Apply today! If you qualify for the position, your name will be eligible for referral to the hiring department for further consideration for the current job opening, along with future openings in this and other departments for positions with this job title.
Additional Job Information
- Applications must be submitted online by February 22, 2025, 11:59 p.m., Hawaii Standard Time (HST).
- Interviews will be held on March 14, 2025. A conditional job offer will be made after all interviews have concluded.
- Additional interviews for future vacancies may also be scheduled by the individual hiring departments as vacancies occur.
Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your email account in a timely manner. To ensure proper delivery, please make sure you:
- use a valid e-mail account;
- verify your e-mail address is entered correctly on your GovernmentJobs account;
- are subscribed to e-mail notices;
- check your spam folders; and
- add infoneogov@honolulu.gov and info@governmentjobs.com to your contact list.
Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.
Minimum Qualification Requirements
At time of application, you must be a citizen, national, or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.
EDUCATION REQUIREMENT:
Equivalent to graduation from high school. Responsible work experience which demonstrated the ability to perform the essential functions of the job may be substituted for education.
EXPERIENCE REQUIREMENT:
Two years of clerical experience, one of which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by telephone.
Substitution: Business school or college-level credits from a regionally-accredited college/university will substitute for experience on a month-for-month basis for up to one year of the general clerical experience. There is no substitution for the one year of clerical experience which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by telephone.
LICENSE REQUIREMENT:
Possession of an appropriate valid driver’s license, as required.
Examination Process
EDUCATION AND EXPERIENCE EVALUATION: In addition to meeting the above minimum qualifications, your application will be further evaluated. Your score will be based on the quality and quantity of your education, experience and/or other related job requirements and competencies applicable to the position. Failure to provide sufficient information may result in your application being rejected or your receiving a lower score.
EXAMINATION WEIGHT:
Education and Experience Evaluation..............................100%
650 South King Street, 10th Floor
Honolulu, Hawaii, 96813
Salary : $3,484
