AIOC Process Development Coordinator Impact Coordinator AIOC SFO 1824

Job Description

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

The Airport Integrated Operations Center (AIOC) will be SFO’s 24 / 7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

This recruitment may be used to fill the following positions :

AIOC Process Development Coordinator

Under direction from the Operations Planning Team Leader, the AIOC Process Development Coordinator will collaborate with various stakeholders to identify opportunities for process improvements and operational efficiencies. This includes analyzing current operational processes using data-driven approaches such as process mapping, root cause analysis, and performance metrics, and developing and implementing process improvement initiatives to streamline workflows, reduce waste, and enhance overall productivity. The AIOC Process Development Coordinator will also monitor the performance of implemented improvements, track key performance indicators (KPIs) and report on the success of initiatives, and create and maintain detailed documentation of processes, workflows, and improvements.

This position is an integrated member of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to SFO team members to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.

Impact Coordinator

Under direction from the Operations Planning Team Leader, the Impact Coordinator is responsible for maintaining awareness of all projects, large events and conventions impacting SFO to anticipate future operational issues and develop and recommend mitigation strategies while serving as the single point of deconfliction and impact forecasting for the AIOC. The Impact Coordinator is focused on identifying future issues proactively and predictively and collaborating with other AIOC sections to develop a broad variety of responses to ensure continuity of SFO operations.

This position is an integrated member of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to SFO team members to monitor and manage operations, solve problems, generate innovative ideas, and share information across SFO teams.

Qualifications :

Education : Possession of a Baccalaureate Degree from an accredited college or university, AND

Experience : Five (5) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Substitution :

Experience Substitution : Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Education Substitution : Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualification :

AIOC Process Development Coordinator

• Operations-oriented personality with experience in data collection, analysis, and visualization tools such as Power BI, Tableau, Microsoft SQL, etc.
• Strong understanding of medium to large airport operations and trends in airport digital innovation.
• Knowledge of business process management, business process modeling, and continuous improvement principles (Lean, Six Sigma Green Belt and / or Black Belt).
• Ability to holistically evaluate operational responses and plans to identify and develop innovative processes and technology improvements.
• Ability to work effectively and courteously while leading, reporting to, and working alongside multiple different roles in a fast-paced environment, and respond appropriately in emergency situations.
• Understanding of change management and ability to implement change using effective and collaborative approaches.

Impact Coordinator

Any stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

Verification :

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note : Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

HOW TO APPLY :

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https : / / careers.smartrecruiters.com / CityAndCountyOfSanFrancisco1 / and begin the application process.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HR Information : If you have any questions regarding this recruitment or application process, please contact Senior People Projects Business Partner Carol Wong at carol.x.wong@flysfo.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV / AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

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