Service Advisor

City Auto is seeking an ambitious service professional, with no less than three (3) years of professional experience as an Automotive Service Writer working in an automotive dealership or automotive repair facility. This key role requires self motivation, excellent communication, and teamwork.

• Implements and maintains an effective dispatch system.
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
• Prioritizes and controls all comebacks to ensure proper and prompt attention.
• Ensures proper repair order documentation.
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to appropriate service advisor and/or customer.
• Maintains timely and professional contact with service customers.
• Maintains an organized and up-to-date repair log.
• Prepares estimates when required.
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.
• Opens and closes repair orders.
• Ensures that technicians follow warranty material disposition procedures.
• Schedules maintenance for service department vehicles and equipment.
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed.
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment.
• Maintains high customer satisfaction ratings.
• Maintains a clean work area.
• Maintains a professional appearance.
• Other tasks as assigned.

Job Requirements:

• 3 years of experience
• Well-organized, systematic and precise in carrying out job duties
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Computer literate with well-developed information processing skills
• Applicants must have a valid drivers license

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• Weekends as needed

Experience:

• Dealership: 5 years (Preferred)
• Automotive Service Writer: 2 years (Required)

Work Location: In person

Salary : $40,000 - $100,000