What are the responsibilities and job description for the Collector position at City Bank?
Job Details
Description
The position of Indirect Collector is responsible for collecting past due accounts, deferments, taking payments by phone, scheduling repossessions and controlling delinquency. This position involves contacting customers by phone requesting past due car payments, skip trace accounts to try and locate a lost customer and field work is another source of contacting the customer. If repossession occurs proper paper work must be filled out and filed, a 10 day letter must be mailed to the customer within 24 hours. You must have patience and excellent customer service skills for this position. The hours for this position vary due to the needs of the business.
Essential Duties
1. Maintain delinquency and losses within guidelines.
2. Make contact with the delinquent customer to verify when a payment will be made.
3. Try to help a delinquent customer get the account current in a suitable time frame.
4. Take payments over the phone.
5. Mail delinquent or formal demand letters.
6. Fill out and file repossession paper work/letters.
7. Do condition reports on a repossessed vehicle.
8. Pull a delinquent report for customers 10 days past due and above
9. Represent the Bank to the customer in a courteous and professional manner. Furnish prompt, efficient, and accurate service.
10. Give attention to detail and provide excellent communication skills.
11. Maintain work area in a clean, neat, and professional environment.
12. Participate in training sessions as required by supervisor.
13. Schedule repossessions and schedule payments to be collected.
Equal Opportunity Employer/Veterans/Disabled
Qualifications
