Restaurant Server

Job Summary:

City Cellars is seeking enthusiastic and experienced Servers to provide an elevated dining experience for our guests. As a Server, you will guide guests through our unique brunch bistro menu, delivering exceptional service and making thoughtful recommendations. With a focus on craft cocktails, wine pairings, and bistro-inspired dishes, we’re looking for team members who excel in upselling and strive to enhance the guest experience while boosting check averages.

Key Responsibilities:

• Greet guests promptly and warmly, providing an introduction to our brunch bistro menu and beverage offerings.
• Guide guests through the dining experience, making recommendations for food, craft cocktails, and wine pairings that align with their preferences.
• Utilize upselling techniques to suggest additional items, enhancing the dining experience and increasing guest check averages.
• Take orders accurately and efficiently, ensuring all guest requests are communicated clearly to the kitchen and bar teams.
• Deliver food and beverages to guests in a timely and professional manner, maintaining attention to detail in presentation and service.
• Maintain knowledge of the menu, daily specials, and any changes to offerings, including ingredients, allergens, and preparation methods.
• Provide excellent wine service, including pouring, presentation, and making pairing suggestions to complement bistro-style dishes.
• Handle guest concerns or complaints with professionalism and a focus on resolving issues to ensure a positive outcome.
• Assist with setting up and breaking down the dining area, including side work such as polishing glassware, resetting tables, and maintaining a clean and organized workspace.
• Collaborate with the kitchen, bar, and management teams to ensure a seamless and cohesive service experience.
• Follow all health and safety guidelines, including TABC regulations and proper food handling procedures.

Qualifications:

• Previous experience as a Server in a high-volume, full-service restaurant with a focus on brunch or bistro cuisine.
• Strong knowledge of food, wine, and craft cocktails, with a passion for providing exceptional service.
• Proven upselling skills and experience in increasing guest check averages.
• TABC certification required or willingness to obtain upon hire.
• Excellent communication and interpersonal skills, with a friendly and guest-focused demeanor.
• Ability to multitask, work efficiently under pressure, and maintain a positive attitude in a fast-paced environment.
• Strong organizational skills and attention to detail.
• A team-oriented mindset with a willingness to assist colleagues as needed.

What We Offer:

• Competitive hourly wage plus tips.
• Opportunities for professional development and training in food, wine, and cocktail knowledge.
• A positive and supportive work environment focused on delivering an exceptional guest experience.
• The chance to be part of an exciting new concept with a focus on quality, creativity, and hospitality.