What are the responsibilities and job description for the Training & Development Specialist - Trainer position at CITY & COUNTY CREDIT UNION?
CCCU is looking for a talented Training & Development Specialist to collaborate with our Training team to efficiently and effectively train our credit union employees. You will utilize a variety of training delivery methods that take into consideration the needs of adult learners. A successful candidate will have knowledge of credit union or banking products and services and be comfortable coaching to sales and service goals. You are a team player with a great attitude, professional communication and relationship-building skills.
Responsibilities
- Present department and job specific learning content through: on-the-job training, job simulations, e-learning, mobile, instructor-led workshops, virtual, or a blended solution to individuals or groups.
- Analyze feedback and learning impact from training participants and managers to recommend changes to improve value to learners.
- Act as a mentor and resource to employees by answering questions and assisting with issues.
- Conduct and evaluate observation coaching of branch team members’ sales and service interactions to assess training needs and provide feedback.
- Report on employee progress, identifying strengths and opportunities, recommending solutions to support employee success.
- Follow Bank Secrecy Act (BSA) policies and procedures as they relate to this position.
- Other responsibilities as assigned.
Skills & Qualifications
- High School diploma or equivalent required. Associates or Bachelor’s degree preferred.
- 2 years of prior credit union or financial institution experience preferred.
- 2 years of facilitating training or leadership in a financial institution preferred.
- Displays proven competence in interpreting comprehensive concepts and the ability to break these down into an understandable teaching format.
- Able to adapt to a variety of adult learning styles.
- Capable of working independently, with little supervision, while remaining flexible and adaptable to changing job requirements.
- Excellent and professional communicator using tact and diplomacy.
- Demonstrates high attention to detail, accuracy and thoroughness.
- Proficient in Word, PowerPoint, and Excel with a willingness to learn and master other software programs.
Benefits:
- Health, dental and vision insurance
- Health Savings/ Flexible Spending accounts
- 401(k) and pension plans
- Life insurance and supplemental insurance
- Paid time off out of the office – Vacation time, Sick time and Paid Holidays
- Employee referral program
- Plus much more!
Salary : $23 - $34
