Event Coordinator - City Cruises Baltimore

City Cruises is seeking an Event Coordinator in our Baltimore, MD operation. 

About Us:

City Experiences’ mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities.  We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

 About the Opportunity: 

The successful Event Coordinator will successfully act as the customer’s primary contact after the Sales Manager/Team Manager has closed the sale ensuring continuous customer satisfaction. This role will provide you with the opportunity to expand your knowledge in the field of sales, hospitality & event management and seeks to prepare you for your future career goals.

About You: 

The right person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

• Coordinates the cruise event with the Sales, Food & Beverage, Operations, and Administrative Departments once the sale has been finalized
• Acts as the liaison between the Company and special order vendors
• Develops comprehensive knowledge of product offerings, product extras, pricing and scripting for all standard products
• Obtains all information related to a cruises from the sales team and individual call center
• Coordinates all components of a cruise including tickets, bar packages, photo packages, and other special event orders
• Place special event orders with appropriate, approved outside vendors
• Performs pre-cruise calls to confirm final group counts and to finalize any last minute event details including menu, bar packages, entertainment and other special requests
• Upsells to customer who already have cruises booked
• Ensures complete and accurate product details are communicated to the F&B and Operations Departments to ensure proper execution of the product promised
• Ensures communication is done in a timely, efficient manner
• Solicits input and works with Director of Sales and other appropriate sales team members to finalize product offer details as necessary
• Meets and boards large groups when they arrive for their cruises as needed. On occasion, may be required ride the cruise with the larger groups, especially full deck and full ship charters, to help ensure outstanding product delivery
• Provides prompt responses to customer inquiries
• Documents customer interaction in EBMS, the Company’s sales data base
• Attends and participates in the calendar management meeting
• Attends other pertinent meetings as requested
• Maintains good organizational skills through time management, setting priorities, and accurate paperwork.
• Will assist Director with some part-time Sales Projects in addition to daily responsibilities
• Additional job duties as assigned

Requirements & Qualifications:

• Bachelor’s degree in a discipline related to the work of the position OR equivalent experience
• Minimum of 1 year of previous customer service experience
• Minimum of 1 year related industry experience
• Communicate effectively in oral and written form
• Maintain high level of organization
• Be detail oriented
• Handle multiple tasks/projects at one time
• Focus on customer needs
• Meet deadlines
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Proficient with Microsoft Office applications (especially Word and Excel)

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

Pursuant to applicable State and local laws, including but not limited to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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