Pier Operations Manager - City Cruises DC

City Experiences is seeking a Pier Operation's Manager for our Back of House operation in Washington, DC.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About the Opportunity:

The successful Pier Operation's Manager is responsible for overseeing daily pier operations, ensuring smooth coordination of deliveries, inventory, and the performance of pier utility attendants. The role also involves leading the cleanliness of the pier and working closely with the Sales and Food & Beverage (F&B) teams to ensure boats are well-presented for client tours.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

Essential Duties & Responsibilities:

Operations & Maintenance

• Manage pier operations related to deliveries, inventory, and pier utility attendants.
• Take the lead in maintaining a clean and safe pier, including the pier kitchen and storage areas.
• Accept and load deliveries onto carts and deliver to vessels, ensuring accurate inventory.
• Oversee the organization of storage facilities to enhance operational efficiency.
• Ensure boats are well-presented for client tours by working closely with Sales and F&B teams.
• Manage safety protocols on vessels, pier areas, and construction zones, ensuring constant safety awareness.

Team Management & Scheduling

• Oversee the scheduling of pier utility attendants in coordination with Food & Beverage managers.
• Provide leadership and guidance to pier utility staff, ensuring operational tasks are executed efficiently.
• Ensure proper staffing levels by working closely with the HR team on recruiting, hiring, and onboarding new team members.
• Promote team adherence to company appearance and grooming standards.

Administrative & Financial Responsibilities

• Manage all administrative tasks related to pier operations, including submitting and reconciling invoices, tracking expenses, and handling paperwork associated with daily pier activities.
• Manage payroll for pier utility attendants and other direct reports, ensuring timely and accurate submissions.
• Work closely with the HR team to oversee the recruitment and hiring process for pier-related positions, including conducting interviews and onboarding.
• Ensure compliance with company policies and procedures regarding payroll, HR practices, and employment regulations.

Cross-Departmental Support

• Collaborate with F&B, Marine, Sales, and Admin departments to ensure seamless operational support across all functions.
• Assist functional departments with additional tasks as required, providing support in pier operations as needed.
• Enforce company safety standards and actively contribute to accident prevention efforts.

Additional Responsibilities

• Perform other duties as assigned by management.
• Ensure compliance with all city and company vehicle operations standards.

Requirements & Qualifications:

• At least one year of supervisory experience.
• High school diploma or equivalent preferred.
• Must be at least eighteen (18) years of age.
• Valid Driver’s License with an incident-free driving record.
• Ability to abide by varying start times (3am/4am).
• Must pass required Construction Training.
• Must acquire a TWIC Card upon employment.
• Must be compliant with City Experiences Motorized Vehicle SOPs.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, City Experiences participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.