What are the responsibilities and job description for the Account Manager / Collector position at City Enterprises Llc?
POSITION OVERVIEW
Primarily responsible for taking payments and providing customer service. Cradle to Grave approach to account management
CHARACTERISTICS
- Patience
- Confidence
- Creative Problem Solving
- Listening skills
- Negotiation understanding
- Focus
- Salesmanship
- Trustworthiness
- Good instincts
- Tactful yet assertive
POSITION REQUIREMENTS
- High School Diploma or GED
- Customer service skills
- Basic computer skills
- 2 Years Collections or Account Management Required
SKILLS & QUALIFICATIONS
- No supervisory responsibility
- Some contact with others, including employees, general public, visitors and Company personnel. Purpose of contacts is to provide explanation or interpretation of information. May handle confidential information and some complex matters.
- Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
- Tasks are highly interrelated and simple. Work consists of fairly standard procedures and tasks. There is no responsibility for budget, revenues and/or expenditures.
PHYSICAL REQUIREMENTS
- Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.
- Position requires light physical activity which include 1% walking and 99% sitting.