F & I Manager

Description

•  Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
• Work directly with our employees and customers to develop relationships
•  Determine customer financing needs and payment options based on a consultative interview process
• Present a fully transparent pricing menu to customers detailing their financing options and products
• Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
• Follow up with customers to ensure satisfaction
• Build rapport with customers to create a base of referrals
• Set and achieve targeted sales goals
• Gain superior product knowledge to effectively help customers
• Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
• Provide an exceptional customer experience to drive loyalty

Physical requirements:

• Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements. 

• Position requires light physical activity, which includes 15% walking, 5% standing, 10% cramped or confined spaces, and 70% sitting. 

• Work schedule is dictated by business need and could be long hours.

Qualifications

• High school diploma or equivalent required; some college/Associates degree preferred.
• Finance training/schooling recommended
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Highly detail-oriented and organized
• Demonstrated communication, consultative, interpersonal and organizational skills
• Experience and desire to work with technology
• Intermediate computer skills

Characteristics of ideal candidate:

• Innate problem solver 

• Analytical skills 

• Exceptional leadership 

• Communication skills 

• Humble confidence 

• Unwavering professionalism 

• Self-management 

• Understand and manage regulations 

• Ambitious 

• Vision and foresight 

• Accounting and financial competence 

• Integrity and ethical standards 

• Result oriented 

• Leadership skills 

• Strategic thinking 

• Proactive