Hospitality Leadership Intern - Restaurant and Event Supervisor - Boston Harbor City Cruises

Boston Harbor City Cruises is seeking a Hospitality Leadership Intern for our Boston, MA operation.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

Hospitality Leadership Interns will serve as an essential part of the operations team by being an important point of contact with guests during cruises and various events and will provide exceptional service to the guests throughout the execution of the cruise and/or event. Interns are expected to work safely and to be dynamic in a fast-paced environment. In addition to operational responsibilities, all Interns in the company are expected to participate in learning opportunities, including company-led webinars and completing e-learning leadership development courses. Interns will support the company’s mission of creating amazing experiences for our guests.

Essential Duties & Responsibilities:

• Provide exceptional hospitality to guests and coworkers as prescribed in our company culture, RESPECT.
• Assist event managers, sales, and event coordinators as required. Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans, and maintaining communication between sales and operations.
• Maintain good relationships with various clients, vendors, and coworkers.
• Attend and run daily pre-shifts, operations meetings, and leadership meetings as directed.
• Resolve guest service issues by utilizing strong guest service skills and exercising diplomacy in keeping with company objective of guest retention.
• Ensure that staff and guests adhere to all safety standards and procedures.
• Assist with scheduling front-line staff according to the staffing matrix.
• Complete leadership development courses as assigned in Hornblower University.
• Participation in professional development sessions and workshops.
• Complete all tasks related to an internship project as determined by your departmental supervisor.
• Maintain the cleanliness and safety of all common areas and service stations aboard the vessels
• Be prepared to begin work at a scheduled time.
• Maintain uniform and personal grooming in compliance with appearance standards.
• Additional duties assigned.

Requirements & Qualifications:

• High school diploma or equivalent required.
• Must be pursuing an associate’s degree or bachelor’s degree.
• Available to work during the following summer or semester.
• Energetic and enthusiastic personality essential.
• Must be able to convey written and verbal information effectively to guests and coworkers.
• Must possess a service orientation – actively looking for ways to help others.
• Basic computer skills required, including proficiency in Microsoft Office Suite
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and downstairs.
• Will be required to be available for work on weekends and holidays.
• A self-starter, capable of working in a fast-paced environment.
• Highly efficient team player, with the ability to work independently in a fast-paced, fluid environment.
• Process and quality-oriented with sharp attention to detail.

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.