General Manager (GM)

Location: Findlay Ohio
Job Type: Full-Time
Reports To: Director of Operations
Department: Administration
Start Date: Between April 1 and May 1, 2025

About City Express by Marriott:
City Express by Marriott is a leading international hotel franchise that combines friendly, reliable service with contemporary and comfortable design, catering to the economy business travel segment. Since its founding in 2002, City Express by Marriott has been a dependable and trend-setting leader in Mexico, Colombia, Chile, and Costa Rica. Our hotels are strategically located along major commercial and tourist routes, offering modern, comfortable facilities with high-speed connectivity, ensuring guests have a stress-free and enjoyable stay.

We are committed to quality, honesty, innovation, and sustainability, providing our guests with a seamless experience that meets their needs for comfort and convenience. Whether for business or leisure, City Express by Marriott delivers exceptional value, friendly service, and a welcoming atmosphere.

Job Purpose:
As the General Manager of our new City Express by Marriott hotel, you will oversee all areas of hotel operations to achieve guest and employee satisfaction, ensure quality service, and meet or exceed financial and operational goals. You will be responsible for creating a welcoming environment that aligns with the brand’s values of quality, honesty, peace of mind, innovation, and sustainability.

Primary Responsibilities:

• Operational Leadership:
• Assume full responsibility for the hotel and its operations, ensuring a seamless and stress-free experience for guests.
• Manage the operational and fiscal activities of all hotel departments, including staffing levels, budgets, and financial goals.
• Plan and implement systems and procedures to improve operational quality and efficiency.
• Guest and Employee Satisfaction:
• Ensure the hotel meets or exceeds guest satisfaction scores and productivity goals.
• Foster a welcoming and efficient environment that reflects the City Express by Marriott brand promise of comfort, convenience, and value.
• Supervise and support staff in accordance with company policies, ensuring a high level of employee satisfaction and performance.
• Strategic Planning and Problem Solving:
• Analyze business processes and develop innovative solutions to enhance efficiencies and guest experiences.
• Coordinate and implement solutions from process analysis and departmental projects.
• Direct staff in the development, analysis, and preparation of reports to support decision-making.
• Team Development and Management:
• Recruit, train, and mentor new management and staff, ensuring alignment with the brand’s values and standards.
• Establish employee goals, conduct performance reviews, and provide ongoing feedback and development opportunities.
• Oversee staff scheduling, including work assignments, training, vacations, and shift rotations.
• Compliance and Communication:
• Ensure all hotel operations comply with local, state, and federal laws and regulations.
• Maintain open communication with the Director of Operations and other senior management.
• Complete Human Resources documentation in accordance with company policies and timelines.
• Brand Representation:
• Uphold the City Express by Marriott brand values of quality, honesty, innovation, and sustainability in all aspects of hotel operations.
• Participate in brand and corporate training, meetings, and events as required.

Other Duties and Responsibilities:

• Travel as needed to attend brand and corporate training, meetings, and events.
• Perform special projects and additional responsibilities as assigned.
• Participate in hotel task forces and committees to support brand initiatives.

Job Requirements:

• Experience:
• Minimum of two years of previous General Manager experience in a mid scale hotel
• Previous experience with Marriott or Hilton brands is preferred.
• Skills and Knowledge:
• Advanced knowledge of Rooms, Sales, and Food and Beverage operations.
• Strong leadership and management skills, with the ability to resolve complex issues.
• Excellent communication and negotiation skills, with the ability to influence and engage both staff and guests.
• Physical Requirements:
• Ability to lift and move 50 lbs. without restriction.
• Alignment with Brand Values:
• A commitment to quality, honesty, innovation, and sustainability in all aspects of hotel operations.

Why Join Horizon Hospitality and City Express by Marriott?

• Be part of a globally recognized brand that values innovation, sustainability, and guest satisfaction.
• Lead a team dedicated to providing a stress-free, comfortable, and convenient experience for all guests.
• Work in a dynamic and supportive environment that encourages professional growth and development.
• Generous employer contributions to health insurance
• 401K match
• Quarterly Bonus Plan
• Employee travel benefits

How to Apply:
If you are a motivated and experienced hotel professional with a passion for delivering exceptional guest experiences, we invite you to apply for the General Manager position at our new City Express by Marriott hotel. Please submit your resume and cover letter via really by February 28, 2025 for consideration.

City Express by Marriott is an Equal Opportunity Employer.
We maintain a harassment-free and drug-free work environment. Pre-employment substance abuse and criminal background screening are required.

Join us in creating a welcoming and efficient environment for our guests, and help us deliver on our promise of a stress-free stay!

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Commute:

• Findlay, OH 45840 (Required)

Ability to Relocate:

• Findlay, OH 45840: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000