Teller

Full Time Teller/Member Services Representative job description

At City Federal Credit Union, our tellers do more than handle money; they establish and nurture relationships with our valued customers. We’re industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we’re looking for a qualified teller to join our team. The ideal candidate will have experience with banking processes, money management, and member service. First and foremost, this person must be trustworthy and precise so that our reputation as a trusted credit union is reinforced in the community.

Objectives of this role

• Serve members by managing documents, information, and financial transactions in an organized, efficient, and secure manner
• Build awareness of new products and services, and identify customer needs to capitalize on the business referral opportunities
• Meet and exceed credit union service standards, greeting and acknowledging each member to make them feel welcome, while complying with credit union procedures and security protocols
• Work with other tellers as a team to complete daily tasks while demonstrating respect and professionalism, being prompt, and supporting management as needed

Responsibilities

• Handle transactions for members, including check cashing, deposits, withdrawals, transfers, loan payments, cashier’s checks, and opening and closing of accounts
• Identify member needs, provide information on new products and services, and direct members to branch representatives as needed
• Reconcile teller drawers at the end of your shift, count and package coins and currency, turn in any excess or damaged currency to head teller
• Track, record, report, and store transactional information and special requests
• Provide a high level of member service, offering answers and assistance with a smile

Required skills and qualifications

• High school diploma or equivalent
• Basic math and computer skills
• Cash-handling experience
• Excellent communication, member-service, and time-management skills
• Ability to pass a background check
• Strong dedication to accuracy and efficiency

Preferred skills and qualifications

• Bachelor’s degree (or equivalent)
• Bi-lingual
• Skills for upselling and recommending products

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Amarillo, TX 79101 (Required)

Ability to Relocate:

• Amarillo, TX 79101: Relocate before starting work (Required)

Work Location: In person