Commercial Sales Assistant

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our credit activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.3 billion in bank assets as of December 31, 2024, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

The role is responsible for preparing, tracking, processing SFR, MFR and Commercial loans. This role ensures that the financial and other documentation required for loans and deposit applications are complete and in accordance with bank guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collection and Assembly of Documents: Contact clients and/or prospects via email, mail, phone or in person to collect and compile financial data, documentation, and other information from clients for loan and deposit applications
• Review Applications: Verify accuracy and completeness of loan and deposit applications and documents submitted in support of the requests
• Collateral Documentation: Support Loan Operations by following up with clients after closing to ensure that all collateral and other documentation has been received and is complete and in compliance with bank policy and state/federal regulations.
• Client Account Maintenance: Support the opening, maintenance, and closing of commercial deposit accounts, ensuring all required documentation is completed and filed according to bank policy and state/federal regulations.
• Client Service & Relationship Support: Serve as a primary point of contact for Commercial clients on both loan and deposit-related inquiries, ensuring timely resolution of issues, and assisting Relationship Managers with ongoing client support.
• Administrative Duties: Provide general administrative support such as managing schedules and coordinating meetings for the Commercial Lending and Deposit Relationship Managers, drafting letters, memos and term sheets and creating templates for regular client correspondence and status reports.
• Customer Relationship Management: Help manage and maintain client relationships by contacting clients via mail, email, telephone or in person to schedule quarterly or annual relationship reviews, other meetings and loan closings, make collection calls for past due loan payments and assisting in resolving client concerns, and providing support to commercial relationship managers as needed.
• File Maintenance: Maintain organized and up-to-date loan files and ensure all necessary documents are completed and filed according to regulatory and bank standards.
• Cross-functional Coordination: Work closely with Relationship Managers, Credit Analysts, Loan Administrators and both the Loan and Deposit Operations teams to ensure the accurate and efficient processing of loan and deposit accounts, and the coordinating information flow between departments.
• Ongoing Skills and Knowledge Requirements: Learn, apply and maintain knowledge of the bank’s current loan, underwriting and deposit policies, guidelines, procedures, and regulations

EDUCATION & EXPERIENCE

Required Education/Experience:

• Graduation from high school, or equivalent (GED).
• Some college or Associate’s degree (preferred) in real estate, finance or business accounting or related field.
• 2 to 3 years of experience in mortgage or real estate loan processing.
• Basic knowledge of general office procedures, bookkeeping procedures and general ledger.
• Basic computer knowledge.
• Knowledge of bank lending products and services,
• General knowledge of bank and commercial lending and deposit processes and, procedures, policies and regulations