Concierge

City Kitty is seeking a thoughtful, experienced and compassionate cat-loving receptionist to join our team. Do you speak cat? Providence’s funky and fabulous feline practice could be purr-fect for you! We’re looking for someone with a kind, calm presence who will reassure our clients that their cat is in good hands. If you know how important it is for families to be greeted by a warm smile and understanding, and if you see value in educating clients about proper cat care, then please contact us. A successful candidate loves cats and their people, has a positive, upbeat attitude, and can manage a lively front desk with confidence and poise. We offer a competitive salary and a marvelous benefits package, along with lifestyle-friendly working hours.

Is this you?

• You absolutely adore cats
• You think helping people is the cat’s meow!
• You understand that cat parents love their cats!
• You have a good sense of humor
• You accept that grace under pressure is a basic job requirement
• You can work independently and love to learn and grow
• You are a master at problem-solving and thinking creatively
• You are organized and detail-oriented
• You understand that how you communicate matters
• You have 1 or more years of customer service experience in the veterinary field

Can You do These Things?

• Politely answer phones with multiple incoming lines
• Manage various client requests simultaneously
• Make sure client needs are addressed in a timely fashion
• Book and confirm client appointments
• Consistently record conversations in medical records
• Manage online platforms for client scheduling and prescription refill needs
• Explain the value of preventive health care
• Convey warmth when people need comfort
• Salary will be commensurate with experience