Route Service Representative

JOB DESCRIPTION

Title: Route Service Representative

Department: Service
Reports To: District Manager

 Location: Cedar Rapids

 FLSA Status:  Non-Exempt

 Salary Grade: $20 to $24 per hour

POSITION INFORMATION

A Route Service Apprentice is one of those positions that many current CITY personnel started their career in. It is the position that gets people in the door of the Service Department. As a Route Service Apprentice, you will begin by riding with every single Route Service Representative at your location. From that, you will be able to pick up what makes each Route Service Representative great in their own personalized way. You will also have multiple mentors you can lean on to learn the basics of how things flow and work in Service Department. Once you complete the initial training, you will fill in for the routes when someone is out for vacation or needs additional assistance if they have a new account to install. The apprenticeship period typically lasts six to twelve months. Once a route opens up or we add a whole new route due to growth, the next step would be promoting you as a Route Service Representative, having your own route and your own customers to manage.                                                                                                                                                                    

BASIC RESPONSIBILITIES

• Responsible for filling in or assisting on any of our 17 routes 
• Prompt and effective customer service 
• Loading and unloading of delivery truck with clean and/or soiled laundry 
• Delivering of products to customers  
• Ensure customer satisfaction; 
• Manage route efficiency and safety; 
• Positive communication with customers, potential customers and co-workers. 
• Product knowledge; pricing types, colors, sizing, inventory control, availability, product application. 
• Load truck:  organization, invoices, paperwork, bags. 
• Account appearance:  organization of rails, hanger racks, repair bags, lockers. 
• Truck maintenance:  timely communication of repairs, preventative maintenance, cleanliness, accidents. 
• Ability to drive a commercial motor vehicle for at least 10 hours on a daily basis. 
• Ability to lift up to 60 pounds on a frequent basis. 
• Ability to drive a commercial motor vehicle for at least 10 hours on a daily basis. 
• Maintain hygienically clean standards of garments by proper handling 
• Other duties as assigned. 
• This position requires regular and reliable attendance. 

 QUALIFICATIONS

• Clean driving record and valid Iowa Class D Chauffeurs drivers license required.  
• 1-2 years job related and/or customer service related experience preferred 
• For physical requirements please see attachment A. 
• Must be 25 years old or older.

 WORKING CONDITIONS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CITY Laundering Co is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. An offer of employment is conditional upon passing a background check and drug screening.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of

personnel so classified. All personnel may be required to perform duties outside of their normal

responsibilities from time to time, as needed.

Attachment A 

ROUTE APPRENTICE 

Physical Job Functions: 

• Drive truck to accounts (30-50 stops per day); 
• Unload clean laundry from truck into account’s location (use 2-wheel cart provided whenever possible); 
• Sort, collect and gather soiled uniforms, linens, mats, etc.; 
• Load dirty laundry onto truck; 
• Load truck with clean laundry for the next day’s route: 

1. Pull cart full of clean laundry to truck; 
2. Unload clean laundry from cart into truck; 
3. Push uniforms from rail system to rail closest to truck; 
4. Load hanging uniforms onto racks inside truck; 

Critical Physical Demands: 

• Sitting: 

Frequently, in truck to drive to accounts and up to one hour to complete paperwork. 

• Walking:

Frequently, to load and unload truck and go to accounts and to perform other essential job functions.  Distance varies.

• Bending:

Frequently, to sort, count, load and unload laundry from the truck and at various stops.  UP to 90 degrees flexion. 

• Trunk Rotation: 

Frequently, to load, unload, sort, retrieve, and carry laundry. 

• Squatting/Crouching:

Frequently, to pick up, sort, retrieve and place laundry in bags. 

• Climbing:

Frequently, up and down steps in and out of some accounts and in and out of laundry truck, 30-50 stops/day. 

• Reaching out/up:

Frequently, to load, unload and hang laundry up to arms length and 70 inches from the floor. 

• Grasping/Pinching/Wrist Turning:

Continuously, to handle laundry, door handles, mats, hangers, bags, pen and paper, and to drive.  Power and precision grasp. 

• Finger Manipulation: 

Frequently, to write and untie/tie cords on bags. 

• Pushing/Pulling:

Frequently, up to 10 pounds of force to open and close truck doors, move clothes along rail system, bring laundry carts to truck. 

• Lifting/Carrying:

Continuously, up to 60 pounds to load and unload truck, take items to and from accounts – lifting from floor to 70 inches.   Distance varies. 

• Use of Feet:

Frequently, to operate brake and gas pedals on truck and walking throughout the day to and from truck to make deliveries and inside accounts to deliver product.