What are the responsibilities and job description for the Lead Server position at City Lines Bar and Grill?
The primary role of restaurant service staff is to interact with guests and make sure they have a great dining experience, and the lead server makes sure the dining room and staff are prepared to make this happen. The lead server adds a level of accountability in the restaurant and acts a coordinator of the details that are needed for a smooth meal service. This position is ideal for those with many years of restaurant service experience and excellent leadership skills. Lead servers generally have flexible work schedules and the opportunity to earn a lot of tips.
Lead Server Duties and Responsibilities
Greet and Serve Guests
Lead servers work in every aspect of guest service. They greet guests that arrive, help seat them, and provide menus. They assist guests with making food choices and take their orders to the kitchen staff. They also deliver food to the guest’s table when it’s ready and make sure that guests have a quality dining experience through the whole process.
Assist Managers and Owners
When managers aren’t available, it is the responsibility of the lead server to resolve any customer issues. Lead servers are also sometimes responsible for balancing the cash register at the beginning and end of a shift. Lead servers may also be in charge of dining room scheduling and making sure there is enough waitstaff for a given shift.
Train New Employees
The lead server is often responsible for training new servers in the standard operating procedures of the establishment and the unique style of the restaurant. This includes establishing sanitation and safety expectations. The lead server uses their knowledge of the menu and bar list to help new staff with any questions about dishes and describing them to guests.
Lead Waitstaff
Although they are not official supervisors, lead servers often help other servers with questions and provide assistance as needed. If a guest has an issue with the food or service, the lead server may take over and try to correct the situation.
Dining and Seating Preparation
The job of a lead server starts before the first customer walks through the door. They assign sections to the serving staff and bus persons and make sure the dining area is clean, that tables are set with fresh linens and tableware, and that serving stations are stocked appropriately. They also review the menu and make sure the waitstaff is prepared for service.
Lead Server Skills and Qualifications
Friendly, quick, and agile, successful lead servers are always eager to greet and provide guests with top-quality service. A track record of excellent customer service and prior experience in the fast-paced food service industry, as well as the following skills: punctuality, team player, ambitious, Multi-tasker, positive attitude.
