The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless

through the transforming grace and mercy of Jesus Christ.

Our Values

Support (Mark 12:31): Support each other with kindness and love

Empower (1 Thessalonians 5:11): Uplift each other in strength and confidence

Respect (Romans 12:10): Unconditional acceptance

Value (Ephesians 2:10): Honor all in their thoughts, actions, and beliefs

Engage (1 Corinthians 12:2): Commitment to the Organization and our goals

SUMMARY

In accordance with the strategic direction of the Mission and the importance and emphasis of moving residents along the pathway from emergency housing to transitional housing and independence, this position provides administrative direction, supervision, and oversight for the case management and client care function of the Alfiero Community Center.

ESSENTIAL FUNCTIONS AND TASKS

A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission. 

Program Development and Oversight

• Provide oversight of the residential care department, a 24-hour program, seven days a week.
• Design, implement, and oversee the case management and referrals to clinical services used to address clients' mental health, substance use, social needs, and overall well-being.
• Ensure programs align with the Alfiero Community Center’s mission and comply with evidence-based practices.
• Regularly assess program effectiveness and adjust based on outcomes, successful transitions, and client feedback.
• Monitor all grant-contracted resident services to ensure compliance and regulatory outcomes.
• Monitor changes in laws, regulations, and technology that may affect operations; implement policy and procedural changes as required according to Buffalo City Mission procedures.
• Manage resident grievances according to policies and procedures to support positive resolution.
• Provide oversight and supervision to the Recuperative Care Unit, Transitional Housing, and Emergency Shelter.

Case Management and Client Care Supervision

• Provide leadership, guidance, and supervision to case managers, engaging staff one-on-one and in team meetings on a weekly basis.
• Ensure staff/direct reports adhere to professional and ethical standards of case management and care.
• Ensure a strong level of accountability, comprehensive case management documentation, referral practices, and client follow-up.
• Promote a collaborative approach for complex cases.
• Offer training and development opportunities to enhance staff skills and service delivery.

Client Assessment and Care Planning

• Oversee assessments of clients' mental health, substance use, medical needs, and social needs, ensuring appropriate referrals are provided and follow-up is conducted.
• Develop and monitor Individualized Service Plan (ISP) tailored to each client's needs, goals, and barriers.
• Facilitate access to appropriate resources and services, both internal and external.
• Support and ensure activity of the Resident Advisory Committee (RAC), a committee established to empower the residents by taking an active role within the community, insure the smooth functioning of the Dream Program (DP), and the overall cohesion of the DP group.

Crisis Intervention

• Develop and implement protocols for handling client crises, including mental health emergencies, suicidal ideation, or substance abuse issues.
• Provide direct crisis intervention support as needed and train staff to respond effectively.

Compliance and Documentation

• Ensure all case managers comply with federal, state, and local regulations as well as shelter policies.
• Maintain accurate and confidential client records in compliance with Mission policies and procedures.
• Conduct regular audits of client documentation to ensure consistency and quality.

Collaboration with External Partners

• Build and maintain partnerships with healthcare providers, mental health agencies, addiction treatment centers, Veteran organizations, and other community organizations.
• Facilitate referrals and coordinate care to ensure clients receive comprehensive support.
• Advocate for resources and services that benefit clients.

Quality Improvement

• Implement quality assurance measures to evaluate and improve case management and service delivery.
• Use data analytics to monitor outcomes and identify trends that inform program decisions, including revealing and addressing areas of concern.
• Develop strategies to close gaps in care or improve efficiency.

Budget and Resource Management

• Oversee the case management and client care budget, ensuring resources are allocated effectively.
• Identify funding opportunities, such as grants, and assist in writing proposals.
• Advocate for necessary clinical resources, staffing, and tools to support service delivery.
• Prioritize and allocate available resources; review and evaluate program and service delivery; make recommendations for improvement and ensure maximum effective service delivery.

Advocacy and Community Engagement

• Serve as a spokesperson to advocate for the needs of homeless populations.
• Educate the community and stakeholders about the shelter’s case management and clinical services and their impact.
• Represent the shelter in community meetings, coalitions, and advocacy efforts.

Strategic Leadership

• Participate in organizational strategic planning and decision-making processes.
• Align case management and client care with the shelter’s overall goals and vision.
• Stay informed of industry trends, best practices, and emerging research to guide innovative program development.
• Represent the organization to all clients, volunteers, and fellow co-workers in a Christ-like manner that serves as an example of Christian behavior.