Manager, Residential Coordinators (AFC)

The Buffalo City Mission exists to restore hope and dignity to the hurting and homeless 
through the transforming grace and mercy of Jesus Christ.

Values

Support (Mark 12:31): Support each other with kindness and love
Empower (1 Thessalonians 5:11): Uplift each other in strength and confidence
Respect (Romans 12:10): Unconditional acceptance
Value (Ephesians 2:10): Honor all in their thoughts, actions, and beliefs
Engage (1 Corinthians 12:2): Commitment to the Organization and our goals

SUMMARY
The Manager of Residential Coordinators provides leadership and oversight for the team of Residential Coordinators to ensure consistent, high-quality service delivery to residents. This role is responsible for scheduling, training, performance evaluation, and supporting the professional development of the Residential Coordinators. The Manager ensures that daily shelter operations align with the Mission’s goals and that all staff maintain a Christ-centered, supportive environment for residents.

ESSENTIAL FUNCTIONS AND TASKS
A representative summary of tasks to be performed is provided below. The employee may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values and operating principles of the Buffalo City Mission.

Team Leadership and Supervision

• Provide direct supervision to Full-Time and Part-Time Residential Coordinators, fostering accountability and a supportive team environment.
• Assist in the oversight of support staff that can include volunteers, interns and program participants. 
• Develop and manage staff schedules to ensure appropriate coverage for all shifts.
• Monitor and input payroll and monitor and schedule time off
• Conduct regular one-on-one meetings and team huddles to address operational updates, staff concerns, and performance expectations.
• Represent the organization to all clients, volunteers, and fellow co-workers in a Christ like manner that serves as an example of Christian behavior.

Training and Professional Development

• Train new Residential Coordinators in policies, procedures, and best practices for resident care and crisis management.
• Identify professional development opportunities for staff to enhance skills and service delivery.
• Provide ongoing coaching and feedback to support staff growth and resolve performance issues.

Operational Oversight

• Ensure Residential Coordinators conduct daily operations effectively, including resident intakes, compliance monitoring, and crisis response.
• Monitor facility conditions, ensuring cleanliness, safety, and adherence to operational standards.
• Coordinate with staff to assess individual progress with unit compliance. 
• Assist in implementing and maintaining schedules for resident activities, curfews, and communal responsibilities.

Compliance and Documentation

• Oversee staff compliance with organizational policies, program guidelines, and regulatory requirements.
• Conduct regular audits of incident reports, resident documentation, and shift logs to maintain accuracy and quality.
• Support the Manager of Emergency Shelter and Manager of THP/Housing in preparing reports for internal and external stakeholders.

Crisis Management and Support

• Provide guidance and support to Residential Coordinators during resident crises, including mental health and safety emergencies.
• Serve as an on-call resource to address after-hours emergencies and escalations as needed.
• Ensure all staff are trained in trauma-informed care and de-escalation techniques.

Collaboration and Communication

• Act as a liaison between Residential Coordinators and the Managers to ensure smooth communication and operational alignment.
• Work collaboratively with case managers, clinical teams, and other departments to coordinate resident services.
• Represent the Residential Coordinator team in meetings, sharing insights and advocating for staff needs.
• Participate and assist in budget creation and routine budget monitoring.

Program Development and Quality Improvement

• Identify areas for improvement in shelter operations and propose solutions to enhance resident care.
• Contribute to developing and implementing new policies and procedures for residential services.
• Monitor team performance metrics and use data to inform decisions and track progress.