What are the responsibilities and job description for the ATM/Cards CSR position at City National Bank and Trust?
City National Bank and Trust
Position: ATM Cards CSR
Department: ATM
Status: Full Time
Description: ATM/Cards Department CSR assists both internal and external customers with ATM/Debit Card maintenance and questions.
Responsibilities
PI264857813
Position: ATM Cards CSR
Department: ATM
Status: Full Time
Description: ATM/Cards Department CSR assists both internal and external customers with ATM/Debit Card maintenance and questions.
Responsibilities
- Update, modify, open/close, and conduct other forms of maintenance for debit cards.
- Assist the call center and branches with any card or ATM related questions and requests.
- Assist call center, branches, and customers with identifying fraudulent transactions on a card.
- Audit and balance branch debit cards.
- Order and log check orders.
- Review, monitor, and work various card and ATM related reports.
- Assist branches with basic ATM maintenance and input service tickets for ATM repair.
- Monitor, balance, and create tickets for various ATM and debit card fee accounts.
- Assist with projects and implementation process.
- Perform routine daily tasks.
- Proficiency in Microsoft programs such as Excel and Word.
- Experience in Jack Henry, Fiserv, and Finser software/programs a plus.
- Ability to learn and adapt to new electronic software and applications.
- Customer service skills.
- Effective communication skills.
- Self-motivated, ability to work independently and with a team.
- Ability to abide by necessary state and federal regulations.
- Some college or university preferred.
- Previous banking and or Debit Card/ATM experience a plus.
- Constant use of computer screens
- Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
- Ability to sit for long periods of time
- Long periods of typing and repetitive motion
- Close vision and ability to adjust focus
PI264857813
