What are the responsibilities and job description for the Collector position at City National Bank and Trust?
City National Bank and Trust
Job Description: Collections Representative
Department: Collections
Status: Full time
Description: This is a full-time position responsible for locating and notifying customers of delinquent accounts and/or loans and seeking payment. This individual will receive and post payments, maintain accurate records, and clerical responsibilities. Some in state travel.
Responsibilities
PI261325705
Job Description: Collections Representative
Department: Collections
Status: Full time
Description: This is a full-time position responsible for locating and notifying customers of delinquent accounts and/or loans and seeking payment. This individual will receive and post payments, maintain accurate records, and clerical responsibilities. Some in state travel.
Responsibilities
- Review past due accounts
- Document all necessary information on account
- Run skip trace or other inquiries to locate customer information
- Receive and post payments
- Set up viable payment arrangements
- Write and send collection letters
- File small claims information and attend hearing
- Follow up on past due accounts
- Follow all required procedures for collections
- Proficient with MS Office products
- Ability to maintain confidentiality at all times.
- Ability to work independently and make decisions in accordance with bank policies and regulations.
- Must be detail oriented with the ability to pay close attention to detail.
- Ability and willingness to learn and cross-train in other areas within the department.
- Must possess professional communication skills with the ability to interact with all levels of personnel and customers.
- Must be able to work overtime when required
- High School diploma or equivalent, plus prior customer service experience. Previous collections experience a plus.
- Must have valid driver’s license and meet CNB driving policy requirements (driving record); in-state travel may be required
- Constant use of computer screens
- Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
- Ability to sit for long periods of time
- Long periods of typing and repetitive motion
- Close vision and ability to adjust focus
PI261325705