Internet Banking (Citynet) CSR

City National Bank and Trust

Position: Citynet CSR

Department: Citynet

Status: Full Time

Description: Offer internal and external customer support as a CSR for the Online Banking Department for City National Bank and Trust Company located in Lawton, Oklahoma.

Responsibilities

• Provide internal and external customer service support related to online and mobile banking via telephone and messaging; including, but not limited general support and trouble- shooting technical issues.
• Support for the implementation and enhancement of the bank's online banking related products and services.
• Maintaining and reconciling various reports.
• Assist in compiling documentation requested by internal and external departments
• Comply with banking and departmental regulations, policies, and procedures.
• Other duties as assigned
  
  

Qualifications

• Must be multi-task oriented.
• Online banking experience preferred.
• Exceptional customer service and organizational skills.
• Should have a good working knowledge of Microsoft Office applications, particularly MS Excel.
• Need strong interpersonal skills and ability to work with others in a team environment. Also need to be able to work alone and unsupervised in certain situations.
• Must have a strong work ethic with the ability and desire to meet deadlines.
  
  

Education And Experience

• High School diploma or equivalent. Some college preferred.
  
  

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus
• Must be able to lift and/or move up to 30 pounds
  
  

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

PI264857790