What are the responsibilities and job description for the IT Technician position at City National Bank & Trust?
Job Description
Job Description
City National Bank and Trust
Position : IT Technician
Department : IT
Status : Full Time
Description : End-user support of IT hardware and software, including but not limited to workstations and workstation peripherals, servers, telecommunications hardware, surveillance equipment, printers, mobile devices, and audio-video equipment.
Responsibilities :
- Provide timely technical support (remote and in-person) while maintaining organization standards for customer service and professionalism
- Prioritize, document, and resolve support requests, enabling end-users to accomplish business tasks
- Troubleshoot, diagnose, and repair issues on IT equipment and contact external vendors to coordinate support as required
- Configure and deploy new IT hardware
- Install and upgrade software, including operating systems and applications
- Assist in maintaining strict information security controls
- Other job duties as required
Qualifications :
Education and Experience :
Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
