What are the responsibilities and job description for the Manager Investigations/Fraud position at City National Bank?
MANAGER INVESTIGATIONS/FRAUD
WHAT IS THE OPPORTUNITY?
Manages Investigations, Fraud Detection and Loss Prevention functions. Responsible for managing and developing the Investigation Fraud Detection and Loss Prevention staff in their job responsibilities of reviewing fraudulent activity. Position will include process improvement activities and needs a strong ability to utilize project management skills. Use fraud detection alerts and other potential indicators of client fraud, to conduct investigations into potential fraudulent activities and help to design appropriate processes and controls.
What you will do
- Supervises the daily activities of assigned functional area; prioritizing; completing multiple activities; resolves problems as they arise.
- Prioritize focus towards areas identified as having the highest level of risk to the company.
- Ensures activities are in compliance with legal/regulatory requirements and CNB policy and procedure.
- Provides guidance and resource tools to Investigators in order to conduct further research.
- Obtains further documentation as required for the analysis from appropriate areas and resources.
- Proactively identifies researches and recommends policies and procedures changes to reduce costs, streamline operations and/or increase efficiency.
- Participates in and completes bank-wide projects.
- Integrates activities with other departments to accomplish common goals.
- Maintains up-to-date knowledge of Bank policies and procedures. Complies fully with all regulatory requirements (e.g. Bank Secrecy Act, Know Your Client, Community Reinvestment Act, Code of Conduct, etc.).
- Serves as resource to internal and external customers; ensures quality customer service and effective and efficient operational support.
- Applies both technical and general business knowledge to resolve the most complex issues in assigned function.
- Ensures assigned employees are in compliance with specified CNB compliance guidelines.
- Under direction of management, performs human resource duties, including hiring, firing, performance reviews and counseling.
- Performs other duties as assigned or requested.
Must-Have*
- Minimum of 10 years’ experience in Banking Services or related function, with a minimum of 5 years supervisory experience.
- Minimum 7 years of experience with regulatory requirements with specific to process design and effective program management
- Minimum 7 years of experience with regulatory requirements with specific emphasis on BSA and USA Patriot Act.
Skills and Knowledge
- Ability to perform functional duties and related positions with minimal supervision.
- Ability to interact effectively with all levels of Bank personnel and customers.
- Excellent verbal and written communication skills.
- Excellent interpersonal/customer service skills.
- Knowledge of bank policies and procedures and regulatory requirements with specific emphasis on BSA and USA Patriot Act.
- Knowledge of Criminal Law and regulations.
- Background and knowledge of complex financial investigations
- PC skills required.
- Ability to analyze complex situations and provide guidance, makes recommendations, and/or escalates the issues.
- Ability to handle problem situations with colleagues and clients effectively.
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Salary : $111,408 - $189,738
