Mgr Ops Servicing Wealth Mgmt CNS

MGR OPS SERVICING WEALTH MGMT CNS

WHAT IS THE OPPORTUNITY?
The Manager of Ops Servicing Wealth Mgmt CNS is responsible for managing client service functions and the execution of key strategic initiatives for the City National Securities(CNS) component of Wealth Management, within Banking & Investment Services division. This position will work closely with CNS's senior management team with emphasis on planning, processes, project management and new technologies to ensure the achievement of business plan goals and objectives. Adheres to Bank compliance policies and procedures as well as all regulatory requirements and guides directionally to staff. Ensures quality client service, operational integrity and regulatory compliance. This position will manage a team of CNS Wealth Management Services colleagues who will manage tasks such as onboarding, account management, and other client service functions.

WHAT WILL YOU DO?

• Execute all operating and client service deliverables with a focus on short and long term objectives that boost business growth and protocols that can improve efficiency and effectiveness.
• Work directly on planning, developing, implementing, and evaluating all operating practices to increase productivity, ensure continued delivery of best in class service and operational excellence.
• Drive timely, on-budget completion of key initiatives, in collaboration with Wealth Management stakeholders and lines of business including: creating and overseeing project plans, with budgeting, resource management, operational change, management reporting, and issue and risk evaluation. Define success criteria for both project and on-going production and prioritize projects and phases for maximum return.
• Serve as key contact for CNS operations, programs and integration activities and will represent interests directly or indirectly on committees, task forces and project teams as assigned.
• Manage the implementation of CNS product and service offerings, systems, platforms, marketing efforts, and compliance.
• Guide and direct teammates and other members of management in the pursuit of executing CNS goals and objectives across all initiatives requiring execution of priorities and making sure deliverables are achieved on a timely and quality basis.
• Incorporate Top Grading practices in evaluating and building CNS client service teams. Hire, terminate, develop, coach, and motivate colleagues. Identify staff development needs and provides appropriate opportunities or through leveraging internal or external resources. Stay abreast of new developments concerning policy and procedures, and communicate in a timely manner to staff.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.

Must-Have*

• Bachelor's Degree or equivalent
• Minimum of 10 years of experience in financial services
• Minimum of 8 years of experience in investment operations and client service
• FINRA Series 99, 7, and 63 required

Skills and Knowledge

• FINRA Series 24 strongly preferred, or ability to obtain within 90 days of hire
• Deep understanding of investment operations and services
• Strong knowledge of bank operations, particularly as they result to investment management
• services
• Strong presentation and communication skills with the ability to plan and present to executive management
• Strong analytical skills
• Demonstrated leadership and collaboration capabilities
• Proven and measurable change management experience
• Ability to manage multiple initiatives simultaneously
• Must possess strong financial and business acumen and savvy
• Ability to work under pressure and excel in a fast-paced environment
• A strong understanding of technology.
• Understanding of current regulatory environment, and applicability.

COMPENSATION
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

Salary : $111,408 - $189,738