What are the responsibilities and job description for the Supervisor Consumer Loan Servicing position at City National Bank?
SUPERVISOR CONSUMER LOAN SERVICING
WHAT IS THE OPPORTUNITY?
The Consumer Servicing Supervisor is responsible for managing and coordinating the daily operations of boarding consumer loans. Provides excellent service and quality control oversight to ensure accuracy and efficiency in loan boarding activities and while ensuring that projects and production timeframes are completed on schedule.
- This position is responsible for the leadership and supervision of the Escrow servicing functions overseeing the day-to-day operations and activities related to all mortgage, HELOC and consumer loan activities. The multi- faceted department manager is accountable for the tracking of escrow and sub-servicer monitoring.
- The escrow supervisor role will be responsible for several functions including all Hazard, Flood, Mortgage Insurance, Escrow Analysis, Tax processes, etc. Responsible for the management and performance of key vendors and the interaction with key internal partners.
- Responsible for the coordination of information requests and responses required as part of any internal and/or external audits, exams and/or reviews.
- Manage all compliance and legal changes impacting escrow activities, including the communication/notification with team and vendors, system changes, policy and procedure changes, etc.
- Serve as the SME/focal point for Escrow on all transfer/acquisition projects.
- Ensure all activities are compliant and focused on providing exceptional customer service and experience.
- Must ensure all controls are being properly monitored and worked by the team.
- Works diligently with internal partners to ensure all processes are compliant with the major federal and state regulations including RESPA, TILA, SCRA, FCRA, FACTA, EDAAP, etc and must respond and review to all escrow related complaints.
- Must collaborate regularly with internal and external customers.
- Hazard
- Flood
- Insurance
- Mortgage Insurance
- Taxes
- Escrow Analysis
- External/Internal audit management
- Complaints
- Customer Service
- Vendor Management
- Project management
- Excel Proficiency
- QC
- Policy, Procedure, and Job aid management
What you will do
- Manages a team responsible for boarding and funding new and renewed consumer loans such as 1st mortgage and various loan products. Ensures all advances, wires, payment, payoffs, and prepare appropriate GL entries for balancing while maintaining quality assurance on the complex loans being booked in FIS.
- Manage pipeline and provide direction to the team as well as completing core boarding functions when necessary to avoid a backlog situation.
- Act as the gatekeeper for loans and ensure regulatory requirements and bank policies are met prior to having the team board loans
- Writes procedures and checklists, streamline processes, and work reports to facilitate quality output
- Responsible and accountable for appropriate quality controls of loans boarded, services provided and processes that are established
- Approves wires that are less than $1million
Must-Have*
- Minimum of 5 years of loan operations experience with a financial
- Minimum 5 years of experience managing people in a lead capacity preferably with a financial institution/loan environment, with an emphasis in customer service and meeting deadlines
- Minimum 5 years of MS office experience
Skills and Knowledge
- Excellent working knowledge of mortgage operations.
- Proven ability to lead, coach, and mentor.
- Ability to communicate effectively
- Able to adjust to new changes
- Able to handle a heavy volume of transactions and multiple tasks.
- Detail oriented with strong follow-up skills.
- Able to manually compute accrual adjustments.
- Skillful with Excel, work and PowerPoint
Compensation
Starting base salary: $59,467 - $94,975 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Salary : $59,467 - $94,975
