Vendor Management QA Analyst

VENDOR MANAGEMENT QA ANALYST

WHAT IS THE OPPORTUNITY?

As an experienced, fully proficient professional with third party risk management experience, this role will primarily conduct quality assurance reviews on third party monitoring activities and artifacts. This position will also work with the manager to build out additional components of the QA function within the Vendor Management Risk Assurance team as needed.

What you will do

Support development of the 1st Line of Defense quality assurance control program, coordinating across multiple subject matter areas

Support development of the framework for quality assurance reporting across the 1LOD teams; develop reports to Sr Mgmt and committees on QA metrics, trends, root causes, and resolutions

Conduct Quality Assurance control reviews for vendor monitoring activities and other artifacts for conformance to program objectives and methodology

Research and report on inconsistencies discovered in ongoing monitoring activities and track those inconsistencies through to resolution in partnership with the Vendor Management Office (VMO).

Perform data reconciliations to ensure quality reporting and governance

Work across the VMO team to drive remediation plans and increase quality upfront; Effectively monitor the tracking of issues to ensure timely resolution

Provide risk awareness and training to colleagues in support of CNB's Third Party Risk Management Policies and Procedures

Champion the enterprise Vendor Management purpose throughout the organization; train and advise internal CNB staff on the vendor management processes

Partner and coordinate closely with internal stakeholder areas (i.e. Information Security, Enterprise Risk Management, Business Continuity Program Office, Credit Administration, and Compliance)

Escalate issues to management as required; work to resolve issues as needed

Support various ad hoc projects supporting program enhancements, process improvements, and other functions

Execute other duties as assigned

Must-Have

Bachelor's Degree or equivalent

Minimum of 2 years of vendor management, managing vendor contracts and service levels and monitoring vendor performance

Minimum of 2 years working knowledge of third party risk management processes and methodologies

Minimum of 2 years working knowledge of quality assurance reviews or controls testing

Skills and Knowledge

Required Third Party Risk Management experience

Preferred audit experience

Required basic knowledge of Microsoft Word, Excel, and SharePoint / Teams

Preferred Industry recognized third party risk management or vendor management certification

Preferred Intermediate knowledge of Microsoft Office tools; specifically, Excel, PowerPoint and SharePoint

Recommended four (4) years of focused experience in Vendor Governance, Risk Management, IT, Finance, QA, Audit, and / or equivalent business experience

Excellent analytical, problem solving, and organizational skills required

Excellent written and verbal communication skills

Keep up to date with relevant regulatory guidance, industry practices and Bank policies by attending outside forums or staying connected with peer groups industry-wide.

Ability to research information, problem solve, and make solid business decisions

Ability to report, analyze, interpret, and critically think

Ability to independently produce accurate and detailed work on multiple projects under time pressure

Ability to work in a fast paced and changing environment and be able to multi-task and handle voluminous workflow, work under tight deadlines, balance multiple, detailed tasks simultaneously and prioritize appropriately

Must be able to respond quickly and positively to shifting demands and opportunities.

Compensation

Starting base salary : $78,970 - $126,140 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and / or commissions.

• To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.

For more information about City National, visit cnb.com.

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.

Salary : $78,970 - $126,140