Demo

Guest Engagement Associate (Swing Shift)

City Net
Sacramento, CA Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/29/2025
Position Overview: The Guest Engagement Associate (Swing Shift) will assist with program support and meeting client needs in a low-threshold non-congregate housing site. Our Guest Engagement Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for interim housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, coordinating meetings, and referring donations to partner agencies.

Work Environment and Work Schedule: This position is in-person, onsite at a low-threshold non-congregate interim housing site. The role will be scheduled for the full time swing shift: 3:00pm-11:30pm, 5 days each week.

Essential Functions
  • Coordinate and verify on-site scheduled meals, supportive services, events, and volunteers; prepare and serve meals on occasions when volunteer meal providers are unavailable.
  • Effectively communicate to facility guests when meals and services are scheduled, and assist Case Managers, Security, and the Leadership in communicating necessary announcements to clients as needed.
  • Replenish and organize supplies, light cleaning.
  • Perform crisis intervention and de-escalation as needed.
  • Cultivate and maintain productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
  • In a manner that is consistently both kind and professional, effectively greet, engage, and assist all meal and service providers during scheduled shifts, including performing set up and clean up tasks such as wiping down tables, etc.
  • Receive, organize, and distribute donations.
  • Facilitate the generation of donation receipts and meet data recording requirements as donations come in.
  • Organize and maintain inventory of City Net’s storage. Report needed supplies/donations to assigned City Net staff.
  • Make copies and replenish all City Net forms.
  • Distribute meal packs to residents when a meal provider runs out of food or when a group cancels.
  • Check and reply to shelter emails professionally and in a timely manner.
Position Requirements
  • Excellent professional boundaries
  • High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
  • High levels of responsibility, dependability, and positive attitude
  • Respectful and effective verbal and written communication skills
  • Strong interpersonal, planning, and organization skills
  • Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
  • Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Ability to perform crisis intervention and conflict de-escalation as needed
  • Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report
Physical and Mental Demands
In the course of performing this job, the employee…
  • Constantly communicates with staff, clients, community partners, and community members
  • Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
  • Frequently ascends/descends stairs to access clients
  • Frequently positions self to communicate effectively with clients sitting or lying down
  • Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
  • Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
  • Must be able to remain in a stationary position at least 1/3 of the time
  • Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
  • Must be able to perform under stress and/or in emergencies

Organizational Overview
City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net’s programs follow Housing First and Harm Reduction service models.

Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:
  • Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
  • Paid time off Retirement plan (401k with employer matching contributions)
  • Dental insurance
  • Vision insurance
  • Life insurance (Employer paid group term life and voluntary life)
  • Referral program
  • Parental leave
  • Professional development assistance
  • Employee assistance program
  • Wellness Reimbursement Program
  • Company Vehicles, iPhones, Laptops, and Tablets
  • Career Pathing, Raises, Recognition & Rewards
  • Early Earned Wage Access
  • Credit Union Preferred Partnership
Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Guest Engagement Associate (Swing Shift)?

Sign up to receive alerts about other jobs on the Guest Engagement Associate (Swing Shift) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$70,029 - $91,788
Income Estimation: 
$88,426 - $116,821
Income Estimation: 
$95,555 - $145,324
Income Estimation: 
$92,664 - $115,984
Income Estimation: 
$114,731 - $155,985
Income Estimation: 
$36,827 - $46,853
Income Estimation: 
$41,386 - $50,832
Income Estimation: 
$39,522 - $50,798
Income Estimation: 
$45,079 - $58,782
Income Estimation: 
$71,445 - $107,750
Income Estimation: 
$41,386 - $50,832
Income Estimation: 
$46,208 - $58,785
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at City Net

City Net
Hired Organization Address Sacramento, CA Full Time
Position Overview : The Emergency Bridge Housing Operations Associate will provide program support and assist with facil...
City Net
Hired Organization Address Santa Barbara, CA Full Time
Overview: The Case Manager (CM) provides case management and supportive services to individuals and families who are exp...
City Net
Hired Organization Address Sacramento, CA Full Time
Position Overview: The Case Manager II provides case management and supportive services to clients who are exiting stree...

Not the job you're looking for? Here are some other Guest Engagement Associate (Swing Shift) jobs in the Sacramento, CA area that may be a better fit.

Guest Service Associate

Wax Center Partners, Roseville, CA

Guest Service Associate

Wax Center Partners, Folsom, CA

AI Assistant is available now!

Feel free to start your new journey!