What are the responsibilities and job description for the Customer Experience Coordinator position at City of Acworth?
Position Summary
This position provides administrative and customer service support for department operations.
Position Description
ESSENTIAL FUNCTIONS
- Provides customer services by telephone, by email, and in person; provides information and assistance; registers customers for classes and coordinates facility rentals.
- Assists with daily and seasonal administrative and clerical duties; manages front office operations; orders and maintains office supplies; manages online registration system; attends meetings.
- Processes annual background checks for staff and volunteers; distributes approved volunteer badges; manages approved and failed volunteer list.
- Processes daily deposits and runs financial reports.
- Processes purchase orders for the Parks, Recreation, and Community Resources Department.
- Coordinates rental reservations for multiple facilities and pavilions; communicates with other divisions/departments concerning rentals to facilitate cleaning and security.
- Coordinates the recruitment of instructors for classes; organizes class schedules.
- Assists with the implementation of seasonal programs and events.
- Performs other related duties as assigned.
KNOWLEDGE REQUIRED BY THE POSITION
- Knowledge of customer service principles and practices.
- Knowledge of department policies and procedures.
- Knowledge of parks and recreation programming principles.
- Knowledge of city financial and human resources policies and procedures.
- Skill in problem solving.
- Skill in interpersonal relations.
- Skill in operating computers and job-related software programs.
- Skill in oral and written communication.
SUPERVISORY CONTROLS
The Assistant Recreation Coordinator (Business Manager) assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The Assistant Recreation Coordinator (Business Manager) assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
- The work consists of related clerical and customer service duties. Frequent interruptions contribute to the complexity of the position.
- The purpose of this position is to provide support for community center programs and services. Successful performance contributes to the delivery of quality programming to area residents.
CONTACTS
- Contacts are typically with coworkers, other city personnel, vendors, representatives of community groups, and the general public.
- Contacts are typically to give or exchange information, resolve problems, and provide services.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
This position may have functional supervision over assigned personnel.
MINIMUM QUALIFICATIONS
- The work is typically performed sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee frequently lifts light and occasionally heavy objects.
- The work is typically performed in an office.
This position may have functional supervision over assigned personnel.
MINIMUM QUALIFICATIONS
- Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Experience sufficient to thoroughly understand the work of subordinate positions to be able to answer questions and resolve problems, usually associated with one to three years experience or service.
The qualifications listed above represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.
