What are the responsibilities and job description for the Communication Center Specialist Job at City of Albuquerque, NM in Albuquerque position at City of Albuquerque, NM?

Salary : $41,620.80 - $45,947.20 Annually

Location : Albuquerque, NM

Job Type : Full Time

Job Number : 2500935

Department : General Services Department

Division : GS-Security

Opening Date : 01 / 21 / 2025

Closing Date : 2 / 13 / 2025 11 : 59 PM Mountain

Bargaining Unit : CL

Position Summary

Ensure the delivery of services for the assigned department or division through radio communication; operate equipment necessary for communication and dispatch appropriate services as needed for the operation of assigned department or division.

This is a safety sensitive position subject to random drug / alcohol testing.

Job descriptions are intended to present a general list of tasks / duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High school diploma or GED; and

Three (3) years general office experience; and

To include one (1) year radio dispatching or two-way radio operation experience.

ADDITIONAL REQUIREMENTS :

Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire.

Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Preferred Knowledge

PREFERRED KNOWLEDGE :

Basic operations, services and activities of a communications dispatch program
Federal Communications Commission (FCC) established rules and regulations
English usage, spelling, grammar and punctuation
Communications equipment
Modern office procedures, methods and equipment including computers
Methods, techniques and software used to route and track incoming calls and requests
Pertinent Federal, State and local laws, codes and regulations

Preferred Skills & Abilities

Operate various forms of communications equipment

Respond to emergency situations quickly and calmly and in accordance with department policies and procedures

Evaluate and prioritize assignments, work on multiple assignments simultaneously under pressure

Route requests for service to appropriate personnel

Maintain records, files and logs

Interpret and explain City policies and procedures

Type at a speed necessary for successful job performance

Respond to requests and inquiries from the general public

Understand and follow oral and written instructions

Communicate clearly and concisely

Perform the essential functions of the job with or without reasonable accommodation

Operate office equipment including computers and supporting word processing and spreadsheet applications

Establish and maintain effective working relationships with those contacted in the course of work

City of Albuquerque Employee Benefits

The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.

The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.

Additional Benefit information is available by clicking on the links below.

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

No High School Diploma

High School Diploma or GED

Non / degree accredited- Some College

Associates

Bachelors

Masters

Juris Doctorate

Doctorate

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and / or volunteer experience when selecting number of years.

No experience

1 to less than 6 months

6 to less than 12 months

1 year to less than 2 years

2 years to less than 3 years

3 years to less than 4 years

4 years to less than 5 years

5 years to less than 6 years

6 years to less than 7 years

7 years to less than 8 years

8 years to less than 9 years

9 years to less than 10 years

10 years to less than 11 years

11 years to less than 12 years

12 years to less than 13 years

13 or more years

Do you possess at least one (1) year of radio dispatching and / or two-way radio operation experience?

Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?

Required Question

Salary : $41,621 - $45,947

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Communication Center Specialist Job at City of Albuquerque, NM in Albuquerque

What are the responsibilities and job description for the Communication Center Specialist Job at City of Albuquerque, NM in Albuquerque position at City of Albuquerque, NM?

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