What are the responsibilities and job description for the Technical Support Specialist position at City of Albuquerque, NM?

Salary : $59,404.80 - $62,441.60 Annually

Location : Albuquerque, NM

Job Type : Full Time

Job Number : 2500966

Department : Aviation

Division : AV-Aviation Info Tech

Opening Date : 02 / 04 / 2025

Closing Date : 2 / 19 / 2025 11 : 59 PM Mountain

Bargaining Unit : NU

Position Summary

Provide technical support to users of automated systems, trouble shoot and resolve information technology issues; create, modify and deactivate computer accounts / user ids, perform systems security functions, and create, maintain and enforce group user policies. Perform the operation and maintenance of personal computer (PC) equipment, software and telecommunication equipment; perform a variety of higher level technical tasks relative to assigned area of responsibility.

Job descriptions are intended to present a general list of tasks / duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Bachelor's degree from accredited college or university in information systems or computer science; and

One (1) year of experience maintaining and troubleshooting PCs, office automation products or mainframe computer systems.

ADDITIONAL REQUIREMENTS :

Possession of a valid New Mexico Driver's license, or the ability to obtain by date of hire.

Possession of a valid City Operator's Permit (COP) within six (6) months from date of hire.

Must be able to successfully qualify for and maintain a Sunport Access Control Card as determined by the criteria set forth by the policies and guidelines of the Aviation Department and the Transportation Security Administration (TSA).

Successful completion of a security background check conducted by U.S. Customs & Border Protection, if applicable.

Preferred Knowledge

Operational characteristics of an airport operations center, communications systems and equipment
IT principles, methods and practices in office automation products and multiple computer operating system environments
General operational characteristics of computer equipment which may include personal computers, mainframe computers, peripheral equipment, laser printers and related equipment
Methods and techniques used in trouble shooting various computer application problems
IT security principles, methods, procedures and tools
Principles and practices of customer service and customer support
Personal computer operating systems installation and configuration procedures
Operational characteristics of various office automation products and multiple computer operating system environments
Principles and procedures of record keeping and hardware / software inventory management
Principles of basic report preparation
Cost-benefit analysis principles and methods
Advanced methods and techniques used in maintaining information system security
Advanced methods and techniques used in trouble shooting various computer application problems
Principles and methods for integrating information system components
General operational characteristics of servers and related equipment
Advanced operational characteristics of computer equipment including personal computers, peripheral equipment, laser printers and related equipment

Preferred Skills & Abilities

Perform routine and recurring personal computer troubleshooting and resolve basic automated information systems problems

Install, configure, maintain and use personal computer operating systems components

Install updates and fixes to existing personal computer programs

Monitor multiple systems and report problem areas

Document and maintain accurate records on problem resolutions

Operate, troubleshoot and maintain a variety of office automation products

Use Internet clients, such as browsers, to locate and download software and information from the Internet and Worldwide Web

Assist users in defining and documenting problems or requests for services

Provide efficient and effective user service

Report, respond to, and resolve customer requests and inquiries

Maintain information systems security and enforce security access standards

Communicate clearly and concisely

Perform the essential functions of the job with or without reasonable accommodation

Understand and follow oral and written instructions

Conduct research to effectively solve new PC software and hardware conflicts and errors

Perform cost-benefit analyses

Independently diagnose and resolve the most difficult PC-related problems

Propose, interpret and enforce department policies and procedures

Monitor and maintain acceptable levels of desktop platform performance and reliability

Evaluate, test, implement and support new computer systems and emerging technologies

Recommend hardware and software replacements and upgrades to meet current and future requirements.

Provide advice and guidance in implementing IT security policies and procedures

Make decisions and recommendations that significantly influence important IT policies

Work independently in the absence of supervision

City of Albuquerque Employee Benefits

The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.

The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.

Additional Benefit information is available by clicking on the links below.

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

No High School Diploma

High School Diploma or GED

Non / degree accredited- Some College

Associates

Bachelors

Masters

Juris Doctorate

Doctorate

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and / or volunteer experience when selecting number of years.

No experience

1 to less than 6 months

6 to less than 12 months

1 year to less than 2 years

2 years to less than 3 years

3 years to less than 4 years

4 years to less than 5 years

5 years to less than 6 years

6 years to less than 7 years

7 years to less than 8 years

8 years to less than 9 years

9 years to less than 10 years

10 years to less than 11 years

11 years to less than 12 years

12 years to less than 13 years

13 or more years

Do you possess a valid New Mexico Driver's License, or have the ability to obtain by date of hire (attach a copy of your Driver's License)?

Required Question

Salary : $59,405 - $62,442

Apply for this job

Receive alerts for other Technical Support Specialist job openings

Technical Support Specialist

What are the responsibilities and job description for the Technical Support Specialist position at City of Albuquerque, NM?

What is the career path for a Technical Support Specialist?

Job openings at City of Albuquerque, NM

Not the job you're looking for? Here are some other Technical Support Specialist jobs in the Albuquerque, NM area that may be a better fit.

We don't have any other Technical Support Specialist jobs in the Albuquerque, NM area right now.

AI Assistant is available now!