What are the responsibilities and job description for the Telecommunication Operator I C1/Telecommunication Operator I/cert C1C position at City of Albuquerque, NM?

Salary : $48,006.40 - $54,600.00 Annually

Location : Albuquerque, NM

Job Type : Full Time

Job Number : 2500022

Department : Police

Division : PD-Communication Svcs

Opening Date : 07 / 09 / 2024

Closing Date : Continuous

Bargaining Unit : CL

Position Summary

Answer incoming emergency and non-emergency calls using a multi-line phone system; screen, evaluate, provide assistance, coordinate and disseminate critical information via specialized computer and communication systems, and / or refer calls to the appropriate person / department; perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy and swift response times; work in a team setting while receiving training and coaching from various sources; complete NCIC checks and perform other technical tasks related to the assigned area of responsibility.

This is a safety sensitive position subject to random drug / alcohol testing.

Telecommunication Operator I C1 (Non-Certified)

23.77 - $24.98 Hourly

Telecommunication Operator I C1C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification

25.77 - $26.98Hourly

Job descriptions are intended to present a general list of tasks / duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

High school diploma or GED; and

Combination of two (2) years of data entry, multi-line phone or customer service experience.

Processing public service calls in a law enforcement, open space or fire agency is preferred.

ADDITIONAL REQUIREMENTS :

Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3 : 30pm at the following locations : NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.

Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.

Must pass CritiCall computer-based assessment.

Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.

Possession of National Incident Management System (NIMS) Certification preferred.

Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.

One (1) year probationary period is required for this position.

For Telecommunication Operator I C1 (Non-Certified) : Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.

For Telecommunication Operator I C1C (Certified) : Possession of a New Mexico Department of Public Safety Telecommunicator Certification.

Please click here for more information before applying.

Preferred Knowledge

Rules and regulations governing the operation of communications radio transmittal and receiving system
Emergency communications procedures and rules
Principles and procedures used in operating 9-1-1 systems
Principles and procedures of records keeping
General law enforcement codes, practices and methods
Effective decision making / problem solving based on a limited amount of information in crisis or emergency situations
Basic computer systems and modern office equipment
Methods and techniques used to search computer databases and obtain information
Basic radio broadcasting and communications procedures and rules
Pertinent Federal, State and local laws, codes and safety regulations
City geography

Preferred Skills & Abilities

Draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner

Operate emergency communication systems

Work under pressure, exercise good judgment and make sound decisions in emergency situations

Effectively communicate with and elicit information from citizens in traumatic or crisis situations

Perform multiple tasks simultaneously

Maintain an accurate typing speed of forty (40) WPM

Operate a computer terminal, teletype and other office equipment

Read a City map

Communicate clearly and concisely, both orally and in writing

Perform the essential functions of the job with or without reasonable accommodation

Maintain security and confidentiality of information

Establish and maintain cooperative working relationships with those contacted in the course of work

Maintain records, files and logs

Interpret and explain city policies and procedures

Respond to requests and inquiries from the general public

Maintain mental capacity and alertness, which allows for effective interaction and communication with others

Maintain physical condition appropriate to the performance of assigned duties and responsibilities

Maintain effective audio / visual discrimination and perception to the degree necessary for successful performance of assigned duties

Memorize, retain and accurately recall information and codes

Maintain emotional control and work effectively during crisis situations or extremely stressful conditions

City of Albuquerque Employee Benefits

The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.

The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.

Additional Benefit information is available by clicking on the links below.

Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM?

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

No High School Diploma

High School Diploma or GED

Non / degree accredited

Associates

Bachelors

Masters

Juris Doctorate

Doctorate

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and / or volunteer experience when selecting number of years.

No experience

1 to less than 6 months

6 to less than 12 months

1 year to less than 2 years

2 years to less than 3 years

3 years to less than 4 years

4 years to less than 5 years

5 years to less than 6 years

6 years to less than 7 years

7 years to less than 8 years

8 years to less than 9 years

9 years to less than 10 years

10 years to less than 11 years

11 years to less than 12 years

12 years to less than 13 years

13 or more years

Required Question

Salary : $48,006 - $54,600

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Telecommunication Operator I C1/Telecommunication Operator I/cert C1C

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