What are the responsibilities and job description for the Telecommunications Operator II/C2/Telecommunications Operator II/cert C2C position at City of Albuquerque, NM?
Salary : $50,419.20 - $59,841.60 Annually
Location : Albuquerque, NM
Job Type : Full Time
Job Number : 2500023
Department : Police
Division : PD-Communication Svcs
Opening Date : 07 / 09 / 2024
Closing Date : Continuous
Bargaining Unit : CL
Position Summary
Receive, evaluate and transmit information via telephone and multi-channel radio that frequently involves emergency and critical situations affecting human welfare and safety; dispatch city emergency forces and / or other resource agencies, in accordance with prescribed procedures, often requiring immediate independent judgment; utilize computer-aided dispatch and other computer systems; maintain access to and security of highly sensitive materials and information; monitor unit response and progress and provide additional support and resources as needed; perform multiple activities simultaneously in a high visibility setting; work with frequent interruption in a framework of rules, procedures and regulations and perform technical tasks relative to assigned area of responsibility.
This is a safety sensitive position subject to random drug / alcohol testing.
Telecommunication Operator II C2 (Non-Certified)
24.97 - $27.57 Hourly
Telecommunication Operator II C2C (Certified) Possess a valid New Mexico Department of Public Safety Telecommunicator Certification
26.97 - $29.57 Hourly
Job descriptions are intended to present a general list of tasks / duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.
Minimum Education, Experience And Additional Requirements
Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.
High school diploma or GED; and
Two (2) years of receiving and processing customer service calls and / or two-way radio communications experience.
Law enforcement or fire agency telecommunications experience preferred.
ADDITIONAL REQUIREMENTS :
Must possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM. The typing test must have occurred within the last 12 months. Local typing tests may be taken Monday - Friday 8am to 3 : 30pm at the following locations : NM Workforce Connection, 501 Mountain Rd NE, Albuquerque, NM 87102 OR Sandoval Workforce Connection, 301 Rail Runner Ave, Bernalillo, NM 87004.
Must pass Drug Test, Hearing Test, Criminal Records check, and Background check.
Must pass CritiCall computer-based assessment.
Must be able to work holidays, weekends, irregular hours and shift work may be required with possible extension of shift hours, at times with short notice.
Possession of National Incident Management System (NIMS) Certification preferred.
Possession of National Crime Information Center (NCIC) Certification within six (6) months from date of hire.
One (1) year probationary period is required for this position.
For Telecommunication Operator II C2 (Non-Certified) : Possession of a New Mexico Department of Public Safety Telecommunicator Certification within one (1) year from date of hire.
For Telecommunication Operator II C2 C (Certified) : Possession of a New Mexico Department of Public Safety Telecommunicator Certification.
Please click here for more information before applying.
Preferred Knowledge
- Rules and regulations governing the operation of communications radio transmittal and receiving system
- Principles and procedures of radio broadcasting and communications
- Principles and procedures used in operating 9-1-1 systems
- General law enforcement codes, practices and methods
- Modern office procedures, methods and computer equipment and operations
- Effective decision making / problem solving based on a limited amount of information in crisis or emergency situations
- Business English, spelling, grammar and punctuation required to compose and proofread written documents
- Federal Communications Commission (FCC) rules and regulations covering the use of radio transmitters and receivers
- City geography
Preferred Skills & Abilities
City of Albuquerque Employee Benefits
The City is committed to providing employees one of the most comprehensive and reasonably priced benefit packages available in New Mexico. We hope that you will find the coverage offered provides you with the choices and options necessary to keep you and your family healthy and well.
The City offers regular, full-time and part-time employees the option of participating in a variety of group insurance plans. Both Regular and Temporary (non-seasonal) employees participate in the state's retirement system.
Additional Benefit information is available by clicking on the links below.
Do you possess a valid certified typing test issued by a state agency, county agency or an accredited educational institution with a minimum score of forty (40) net WPM?
Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).
Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and / or volunteer experience when selecting number of years.
Required Question
Salary : $50,419 - $59,842
